“You think about a lot of the business products that were built in a previous generation, they were essentially built for decision makers. So you think about building a, I don't know, like an HR tool or anything. It's like, well, who's the decision makers? Like, well, that person on the team. Great. It's like, we're going to build it for them. We're going to pitch it to them and we're just going to convince them to switch to us. And once they do, we're going to care a lot less about them. And then you end up with these business software that is used at a company that maybe solves the problem of the one decision maker, but makes everyone else at the company very miserable.”
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AssertionNot checkable as stated
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