renewals
1 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Feb 13, 2025 by Michelle Cole · across every show →
Everything said about renewals, oldest first
Feb 13, 2025 positive
Cole: NPS correlated with renewals remains the gold standard SaaS metric
“I think that the sort of gold standard at this point is your net promoter score and looking at how you're doing in that and then correlating that to renewals. And if you have a nine, then you're this likely to renew. And if you have an eight, you're like this …”