Berner: Hire a firefighter first in CS, add systems builders by fourth
Stephanie Berner · A customer success masterclass | How to build and scale a CS org | Stephanie Berner (LinkedIn) · Feb 1, 2024 · at 21:59
Stephanie Berner, Head of Customer Success at LinkedIn Sales Solutions, discusses when early-stage startups should hire for systems-building versus operational firefighting in customer success.
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“The first hire does need to be that firefighter bias for action. I think by about your third or fourth, you need to make sure you have that skill set somewhere in your team.”
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