The Ledger
Every statement that passed quotation and attribution checks. Mix any filter with any other: certainty 1/5, debate potential 5/5, or both at once.
why aren't all 5 resolved? a statement only gets an assessment when the public record can support or contradict it. opinions and what-ifs never can, and 0 checkable ones are still open, waiting for their date. predictions held up or didn't; assertions are supported or contradicted. on every card: ▮▮▮▮▮ certainty · ▮▮▮▮▮ debate potential. speakers are clickable
Meyer: Service is technical delivery, hospitality is how customers feel
“I think service is a way to describe the technical delivery of the product. Did you do what was expected? Did you get the right food to the right person? And I think hospitality is a very different thing, which is, oh, by the way, how did you make the recipien…”
Shake Shack redefined the classic speed, price, and quality trade-off
“Whoever wrote the rule that it has to be one plus one plus zero, and what we found is that it was not as fast as fast food, but it was a lot faster than a full-service restaurant, and it was not as inexpensive as fast food, but it was a lot less expensive than…”
Meyer: Entrepreneurs are naturally blind to downside risk
“I've come to learn that a hallmark of being an entrepreneur is that you are upsided, as in, you can only see up. You don't see what could go wrong”
Keeping unprofitable businesses open unfairly deprives employees of raises and promotions
“In keeping it open two years longer than I should have, where we couldn't make ends meet, I was actually doing something incredibly unfair, which was to keep people on the team just because they were so loyal, and they were not getting raises, and they were no…”