The Ledger
Every statement that passed quotation and attribution checks. Mix any filter with any other: certainty 1/5, debate potential 5/5, or both at once.
why aren't all 6 resolved? a statement only gets an assessment when the public record can support or contradict it. opinions and what-ifs never can, and 0 checkable ones are still open, waiting for their date. predictions held up or didn't; assertions are supported or contradicted. on every card: ▮▮▮▮▮ certainty · ▮▮▮▮▮ debate potential. speakers are clickable
Meyer: Service is technical delivery, hospitality is how customers feel
“I think service is a way to describe the technical delivery of the product. Did you do what was expected? Did you get the right food to the right person? And I think hospitality is a very different thing, which is, oh, by the way, how did you make the recipien…”
Meyer actively avoided hiring New Yorkers when opening Union Square Cafe
“My hiring, if you were from New York, I didn't pretty much want to hire you. I was looking for, because I didn't think of New York as being a very friendly place back then. I wanted a place that, that was welcoming.”
Meyer requires cooks to have six core emotional hospitality skills
“I don't let our chefs hire that pasta cook unless they believe that the pasta cook has those six emotional skills, meaning that now you've got someone who's really good at what they do and who is motivated to do that thing because they are happier themselves w…”
Meyer spent $240K on lease and $500K on Union Square Cafe buildout
“240,000 dollars. For the 14 years, and then I spent 500,000 dollars building it, and that was it.”