The Ledger
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Neeleman views employee unionization as a fundamental failure of corporate leadership
“You know, I always thought if our people need someone else to come tell us how to treat them, then that would be pretty tragic. If I thought I didn't treat our people well enough that they needed somebody else, then, you know, that's not the company I wanted t…”
Neeleman asserts JetBlue's board was completely wrong to remove him as CEO
“It was not only devastating, but it was just absolutely the wrong decision.”
Neeleman: Resolving service mistakes properly should increase customer loyalty beyond baseline
“If you have a, make a mistake, or you treat someone poorly, or whatever, you need to make them more loyal having had an issue with your company than if they had not had an issue in the first place.”
JetBlue was originally planned to launch as Virgin America with Richard Branson
“And I, you know, I was talking to early, to Richard Branson early on. JetBlue was going to be called Virgin America.”
Neeleman: Breeze Airways has highest NPS of any airline he's founded
“It's the highest NPS score I've ever seen in any of my airlines I've ever started.”
Neeleman: JetBlue chose Airbus even after Boeing dropped its 737 price
“Boeing ended up coming below that number, which I would have shaken with him on the first day but we were, we went with Airbus, and we've had a great relationship with it.”