Insight certainty 4/5 debate potential 2/5

Woolley-Wilson: Prioritizing staff over immediate revenue ultimately protects the business

Jessie Woolley-Wilson · How I Built Resilience: Jessie Woolley-Wilson of DreamBox · Aug 8, 2020 · at 1:35

DreamBox Learning CEO Jessie Woolley-Wilson explains her crisis leadership framework for managing through the COVID-19 pandemic.

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“And we figured if we took care of our staff, then we could take care of our customers. And then the third piece was, if we take care of our customers, then we will take care of our company. So the default was not, what do we do to take care of revenue? The default was, what do we do to take care of our talent so that we can take care of our customers? If we do that, we will do everything we can to protect revenue in the company.”

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