Prakash: Traditional dry cleaning suffers from vendor-centric hours and limited technology
Ajay Prakash · How I Built Resilience: Ajay Prakash and James Joun of Rinse · Aug 27, 2020 · at 3:33
Ajay Prakash, co-founder and CEO of dry cleaning and laundry service Rinse, describes the friction points in the legacy brick-and-mortar dry cleaning industry.
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“The model is very vendor centric in the sense that they're open nine to five closed on weekends, which doesn't work if you're actually at work during that time. And there's limited technology, limited customer service, limited transparency. We call that internally death by a thousand cuts.”
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