Shah: Wayfair avoids corporate stances on issues lacking broad employee consensus
Niraj Shah · How I Built Resilience: Niraj Shah and Steve Conine of Wayfair · Aug 29, 2020 · at 20:44
Niraj Shah, co-founder and CEO of Wayfair, explains how the company decides which social and political issues to publicly champion following corporate walkouts and public scrutiny.
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“There are other opinions that I have personally that I don't know that the company should take a stand on because frankly, there's two sides to a lot of topics that in our mind, there is not just one side that reflects everyone's reasonable views. And so one of the things that's interesting is you mentioned our customers have a broad range of views. Well, our employees do too. And so what we did with this group is we actually amassed a group that actually is broad based across our workforce. And so what's interesting is then it becomes really clear on the broad things everyone does agree on, and these are things that we feel like we should go actively push, and the example of voting is one example of that, and there's many others. And then there's other things that the group would not all agree on, but they would then through that course realize that it's reasonable that people could have other opinions, and on those things we don't necessarily feel like the company should go and take one perspective.”
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