Jul 12, 2022 · 21m · green-blueprint

The people-centric transition to zero emissions [Partner content]

Paul Lau · 9m spoken Matt O'Keefe · 6m spoken Stephen Lacey · 3m spoken
0:00 / 0:00

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SMUD CEO Paul Lau and Oracle Opower leader Matt O'Keefe join host Stephen Lacey to discuss how behavioral science, targeted customer engagement, and distributed clean energy technologies are essential to achieving a zero-carbon power grid by 2030.

How this conversation actually went

Every chapter scored 0–10 on four independent dynamics. Hover any point for the reasoning behind the score. How this is scored →

The hosts as informed peer 5.4 Guest teaching 4.2 Guest disagreement 0.2 The hosts pushing back 0.2
05100:0010:0020:002:54–6:56 · The hosts as informed peer 5/10 Customer Motivations, Fluid Segmentation, and Energy Equity Lacey sets up the discussion on customer segmentation and motivations with clear framing around bill savings, climate change, and energy independence. O'Keefe and Lau build upon this collaboratively, with O'Keefe adding important nuance regarding the fluid nature of customer segments and emerging energy poverty disparities. The interaction is fully cooperative with no pushback or combativeness.6:56–12:25 · The hosts as informed peer 6/10 Decarbonizing Transportation and Activating Electric Vehicles as Grid Assets Lacey asks targeted questions on how utilities can incentivize non-enthusiast mainstream EV drivers to act as grid assets. Lau delivers extensive technical detail on SMUD's carbon metrics, battery storage potential, and regional public health impacts. The dynamic remains completely aligned and promotional.12:26–15:02 · The hosts as informed peer 5/10 Optimizing EV Rate Structures and Targeted Utility Communications Lacey prompts O'Keefe for insights on customer messaging for electric vehicle charging. O'Keefe highlights the risk of asking too much from average consumers and emphasizes targeted communication alongside clear, simple time-of-use rate structures. The tone is highly constructive and practical.15:03–17:55 · The hosts as informed peer 6/10 Scalable Customer Technologies and Virtual Power Plant Implementation Lacey demonstrates domain knowledge by asking whether SMUD prefers specific high-impact technologies or a broad 'silver buckshot' strategy. Lau thoroughly outlines SMUD's stepped-adoption strategy ranging from smart thermostats to automated virtual power plants. The exchange is deeply informative and mutually supportive.17:55–21:20 · The hosts as informed peer 5/10 Future Decarbonization Catalysts, Technology Needs, and Systemic Risks Lacey prompts the guests on long-term systemic catalysts and potential headwinds to zero-emission goals. O'Keefe emphasizes behavioral normalization while Lau details requirements for long-duration storage, federal R&D funding, and hydrogen integration. The closing segment is forward-looking and consensus-driven.2:54–6:56 · Guest teaching 4/10 Customer Motivations, Fluid Segmentation, and Energy Equity Lacey sets up the discussion on customer segmentation and motivations with clear framing around bill savings, climate change, and energy independence. O'Keefe and Lau build upon this collaboratively, with O'Keefe adding important nuance regarding the fluid nature of customer segments and emerging energy poverty disparities. The interaction is fully cooperative with no pushback or combativeness.6:56–12:25 · Guest teaching 5/10 Decarbonizing Transportation and Activating Electric Vehicles as Grid Assets Lacey asks targeted questions on how utilities can incentivize non-enthusiast mainstream EV drivers to act as grid assets. Lau delivers extensive technical detail on SMUD's carbon metrics, battery storage potential, and regional public health impacts. The dynamic remains completely aligned and promotional.12:26–15:02 · Guest teaching 4/10 Optimizing EV Rate Structures and Targeted Utility Communications Lacey prompts O'Keefe for insights on customer messaging for electric vehicle charging. O'Keefe highlights the risk of asking too much from average consumers and emphasizes targeted communication alongside clear, simple time-of-use rate structures. The tone is highly constructive and practical.15:03–17:55 · Guest teaching 4/10 Scalable Customer Technologies and Virtual Power Plant Implementation Lacey demonstrates domain knowledge by asking whether SMUD prefers specific high-impact technologies or a broad 'silver buckshot' strategy. Lau thoroughly outlines SMUD's stepped-adoption strategy ranging from smart thermostats to automated virtual power plants. The exchange is deeply informative and mutually supportive.17:55–21:20 · Guest teaching 4/10 Future Decarbonization Catalysts, Technology Needs, and Systemic Risks Lacey prompts the guests on long-term systemic catalysts and potential headwinds to zero-emission goals. O'Keefe emphasizes behavioral normalization while Lau details requirements for long-duration storage, federal R&D funding, and hydrogen integration. The closing segment is forward-looking and consensus-driven.2:54–6:56 · Guest disagreement 0/10 Customer Motivations, Fluid Segmentation, and Energy Equity Lacey sets up the discussion on customer segmentation and motivations with clear framing around bill savings, climate change, and energy independence. O'Keefe and Lau build upon this collaboratively, with O'Keefe adding important nuance regarding the fluid nature of customer segments and emerging energy poverty disparities. The interaction is fully cooperative with no pushback or combativeness.6:56–12:25 · Guest disagreement 0/10 Decarbonizing Transportation and Activating Electric Vehicles as Grid Assets Lacey asks targeted questions on how utilities can incentivize non-enthusiast mainstream EV drivers to act as grid assets. Lau delivers extensive technical detail on SMUD's carbon metrics, battery storage potential, and regional public health impacts. The dynamic remains completely aligned and promotional.12:26–15:02 · Guest disagreement 1/10 Optimizing EV Rate Structures and Targeted Utility Communications Lacey prompts O'Keefe for insights on customer messaging for electric vehicle charging. O'Keefe highlights the risk of asking too much from average consumers and emphasizes targeted communication alongside clear, simple time-of-use rate structures. The tone is highly constructive and practical.15:03–17:55 · Guest disagreement 0/10 Scalable Customer Technologies and Virtual Power Plant Implementation Lacey demonstrates domain knowledge by asking whether SMUD prefers specific high-impact technologies or a broad 'silver buckshot' strategy. Lau thoroughly outlines SMUD's stepped-adoption strategy ranging from smart thermostats to automated virtual power plants. The exchange is deeply informative and mutually supportive.17:55–21:20 · Guest disagreement 0/10 Future Decarbonization Catalysts, Technology Needs, and Systemic Risks Lacey prompts the guests on long-term systemic catalysts and potential headwinds to zero-emission goals. O'Keefe emphasizes behavioral normalization while Lau details requirements for long-duration storage, federal R&D funding, and hydrogen integration. The closing segment is forward-looking and consensus-driven.2:54–6:56 · The hosts pushing back 0/10 Customer Motivations, Fluid Segmentation, and Energy Equity Lacey sets up the discussion on customer segmentation and motivations with clear framing around bill savings, climate change, and energy independence. O'Keefe and Lau build upon this collaboratively, with O'Keefe adding important nuance regarding the fluid nature of customer segments and emerging energy poverty disparities. The interaction is fully cooperative with no pushback or combativeness.6:56–12:25 · The hosts pushing back 1/10 Decarbonizing Transportation and Activating Electric Vehicles as Grid Assets Lacey asks targeted questions on how utilities can incentivize non-enthusiast mainstream EV drivers to act as grid assets. Lau delivers extensive technical detail on SMUD's carbon metrics, battery storage potential, and regional public health impacts. The dynamic remains completely aligned and promotional.12:26–15:02 · The hosts pushing back 0/10 Optimizing EV Rate Structures and Targeted Utility Communications Lacey prompts O'Keefe for insights on customer messaging for electric vehicle charging. O'Keefe highlights the risk of asking too much from average consumers and emphasizes targeted communication alongside clear, simple time-of-use rate structures. The tone is highly constructive and practical.15:03–17:55 · The hosts pushing back 0/10 Scalable Customer Technologies and Virtual Power Plant Implementation Lacey demonstrates domain knowledge by asking whether SMUD prefers specific high-impact technologies or a broad 'silver buckshot' strategy. Lau thoroughly outlines SMUD's stepped-adoption strategy ranging from smart thermostats to automated virtual power plants. The exchange is deeply informative and mutually supportive.17:55–21:20 · The hosts pushing back 0/10 Future Decarbonization Catalysts, Technology Needs, and Systemic Risks Lacey prompts the guests on long-term systemic catalysts and potential headwinds to zero-emission goals. O'Keefe emphasizes behavioral normalization while Lau details requirements for long-duration storage, federal R&D funding, and hydrogen integration. The closing segment is forward-looking and consensus-driven.

speaking balance: gold is the hosts, purple is the guest (3 minute bins)

0:00 · the hosts 0% · guest 100%0:00 · the hosts 0% · guest 100%3:00 · the hosts 0% · guest 100%3:00 · the hosts 0% · guest 100%6:00 · the hosts 0% · guest 100%6:00 · the hosts 0% · guest 100%9:00 · the hosts 0% · guest 100%9:00 · the hosts 0% · guest 100%12:00 · the hosts 0% · guest 100%12:00 · the hosts 0% · guest 100%15:00 · the hosts 0% · guest 100%15:00 · the hosts 0% · guest 100%18:00 · the hosts 0% · guest 100%18:00 · the hosts 0% · guest 100%21:00 · the hosts 0% · guest 100%21:00 · the hosts 0% · guest 100%
Sharpest disagreement ▶ 14:25 O'Keefe cautions utilities against overwhelming mainstream EV customers

In the mildest exchange of the episode, O'Keefe pushes back against the industry premise that mass-market consumers will eagerly manage complex multi-program home energy ecosystems without prescriptive targeting.

Hardest push from the hosts ▶ 9:33 Lacey presses on motivating mainstream, non-early-adopter EV drivers

Lacey challenges the assumption that broad EV adoption easily translates to grid participation, asking specifically how utilities will convince ordinary drivers who lack environmental or technical enthusiasm.

Biggest teaching moment ▶ 7:15 Lau contrasts power plant emissions with building and transportation footprints

Lau contextualizes grid decarbonization by citing exact figures, explaining that SMUD's power generation produces 2 million metric tons of carbon while local transportation and buildings produce 8 million metric tons.

The host holds their own ▶ 15:03 Lacey categorizes customer-side DER options and the 'silver buckshot' framework

Lacey shows sharp utility industry familiarity by cataloging the full suite of customer-side DER assets and asking whether SMUD favors prioritized bets or an integrated multi-technology portfolio.

the scores for every segment, with the reasoning behind each
ChapterTopicThe hosts as informed peerGuest teachingGuest disagreementThe hosts pushing backWhy
Customer Motivations, Fluid Segmentation, and Energy Equity 5400 Lacey sets up the discussion on customer segmentation and motivations with clear framing around bill savings, climate change, and energy independence. O'Keefe and Lau build upon this collaboratively, with O'Keefe adding important nuance regarding the fluid nature of customer segments and emerging energy poverty disparities. The interaction is fully cooperative with no pushback or combativeness.
Decarbonizing Transportation and Activating Electric Vehicles as Grid Assets 6501 Lacey asks targeted questions on how utilities can incentivize non-enthusiast mainstream EV drivers to act as grid assets. Lau delivers extensive technical detail on SMUD's carbon metrics, battery storage potential, and regional public health impacts. The dynamic remains completely aligned and promotional.
Optimizing EV Rate Structures and Targeted Utility Communications 5410 Lacey prompts O'Keefe for insights on customer messaging for electric vehicle charging. O'Keefe highlights the risk of asking too much from average consumers and emphasizes targeted communication alongside clear, simple time-of-use rate structures. The tone is highly constructive and practical.
Scalable Customer Technologies and Virtual Power Plant Implementation 6400 Lacey demonstrates domain knowledge by asking whether SMUD prefers specific high-impact technologies or a broad 'silver buckshot' strategy. Lau thoroughly outlines SMUD's stepped-adoption strategy ranging from smart thermostats to automated virtual power plants. The exchange is deeply informative and mutually supportive.
Future Decarbonization Catalysts, Technology Needs, and Systemic Risks 5400 Lacey prompts the guests on long-term systemic catalysts and potential headwinds to zero-emission goals. O'Keefe emphasizes behavioral normalization while Lau details requirements for long-duration storage, federal R&D funding, and hydrogen integration. The closing segment is forward-looking and consensus-driven.

Statements from this episode (9)

Assertion Partly supported
25% of regular utility customers recently failed to pay their bills
“In the last two years, a full quarter of people in the country who normally could pay their bill could not pay their bill for the first time.”
Matt O'Keefe Jul 12, 2022 ▶ 6:13
Assertion Supported
SMUD power plants emit 2M tons of carbon while buildings and transport emit 8M
“So the Smuts power plants emits about two million metric tons of carbon a year, but the building and transportation sector emits eight million metric tons of carbon.”
Paul Lau Jul 12, 2022 ▶ 7:15
Disclosure
SMUD is investing $2B to cut 1M metric tons of carbon in transport and buildings
“We're also investing two billion dollars, you know, in the building and transportation sectors along with energy efficiencies and the low flexibility because that's really where a lot of the, you know, that, that's a much bigger impact. So our plan actually ca…”
Paul Lau Jul 12, 2022 ▶ 7:37
Assertion Supported
California mandates 5M EVs by 2030, with SMUD targeting 300k vehicles
“California is mandated to basically put in about 5,000,005 million electric vehicles by 2030. And SMUD's contribution of that is about 300,000 vehicles.”
Paul Lau Jul 12, 2022 ▶ 8:10
Prediction Not checkable as stated
Multiple managed utility programs will likely overwhelm average customers
“Right now you have folks that may be willing to have a managed charging program as well as a managed heating and HVAC system as well as participate in and solar programs, but that's probably too much for the average customer in the future.”
Matt O'Keefe Jul 12, 2022 ▶ 14:10
Assertion Supported
Lau: Widespread smart thermostat pre-cooling can provide hundreds of megawatts
“So certainly, you know, something as simple as a smart thermostat, right? That you help pre-cool the home, you know, before the peak comes and then have it ride through. If everybody does it, that could add up to hundreds of megawatts.”
Paul Lau Jul 12, 2022 ▶ 15:39
Disclosure
Lau: SMUD offers $500–$2,500 incentives for virtual power plant battery enrollment
“Convince them to put batteries in and have them sign up for programs like Smite is doing right now, what we call the virtual power plant, that you offer them incentives to sign up if they have a batteries from, you know, some simply just say, hey, I am going t…”
Paul Lau Jul 12, 2022 ▶ 16:29
Insight
EV adoption mirrors solar because visible technology normalizes consumer behavior
“The good news about electric vehicles is they have far more in common with solar than they do with efficiency. Folks can see them, and they can see that they have been normalized and understand that it is not a risk to actually start to electrify transportatio…”
Matt O'Keefe Jul 12, 2022 ▶ 18:52
Opinion
Lau: Decarbonization requires breakthroughs in long-duration storage, hydrogen, and CCS
“We do need breakthrough technologies, you know, that would be critical. So that we're focusing on long duration storage, hydrogen as a replacement fuel in the power plants, and carbon capture and sequestration.”
Paul Lau Jul 12, 2022 ▶ 19:58
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