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customer service

1 statements across 1 episodes · 0 bullish · 0 bearish · 1 people on the record · first statement Nov 18, 2025 by John Collison · across every show →

Everything said about customer service, oldest first

Nov 18, 2025 neutral
Prediction Not checkable as stated
Collison: AI agents will probably eliminate distinctions between customer service and SDR roles
“Maybe what we're describing is a bunch of swim lanes Have been established by random accidents of software and org charts and everything like that. You do customer service. When people come with a query as of a non-commercial nature, you are an SDR. You know, …”
John Collison Nov 18, 2025 ▶ 53:51 Satya Nadella describes how lessons from Microsoft’s history apply to today’s boom
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