Randall Stutman discusses how leaders should manage top-performing employees who exhibit poor attitudes or cultural friction.
0:00 / 0:26exact quote · 26.3s
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“You need an ongoing high cadence of feedback on the smallest issues over time. What you'll see is you'll slowly move people from negative to positive in terms of climate attitude, other kinds of affect. That's the key. If I save it up and I never give it to you, I never really deliver the hard message, then I'm rewarding you for all the wrong stuff. I'm going to get more of it. That's how prima donnas become prima donnas.”
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Insight
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