customer service
1 statements across 1 episodes · 0 bullish · 1 bearish · 1 people on the record · first statement Jul 15, 2026 by Geoff Woods · across every show →
Everything said about customer service, oldest first
Jul 15, 2026 bearish
Woods: AI will eliminate frontline customer service, document review, and entry-level jobs
“Customer service, frontline customer service, paralegals and maybe you'll still have paralegals, but document review, document generation, that type of stuff, that goes away. I think a lot of entry-level work goes away, and this is actually a bigger problem be…”