The Ledger
Every statement that passed quotation and attribution checks. Mix any filter with any other: certainty 1/5, debate potential 5/5, or both at once.
why aren't all 5 resolved? a statement only gets an assessment when the public record can support or contradict it. opinions and what-ifs never can, and 0 checkable ones are still open, waiting for their date. predictions held up or didn't; assertions are supported or contradicted. on every card: ▮▮▮▮▮ certainty · ▮▮▮▮▮ debate potential. speakers are clickable
Bates: Genesys sees no seat contraction from AI
“We don't even see any contraction in seats. We see AI as a tailwind, like every one of the sort of, the narratives you hear aren't coming to pass.”
Bates: AI won't fundamentally change business models, only interaction fluidity
“The business model itself won't fundamentally change. The fluidity of how you interact with it will.”
Bates: Hybrid AI-human workforces will persist for a very long time
“I really see this idea of a hybrid workforce where you're upskilling your workforce will exist I mean, it depends on our time frame, but for a very, very long time.”
Bates: Personal AI agents will score businesses using learned user preferences
“As your own AI is learning more and more of your preferences, it's going to use that as part of its scoring.”
Bates: 30% of consumers will leave a brand after one bad experience
“We do a survey every year. We go out to consumers, not to our com, our customers, and just say, you know, how do you feel about customer experience? And 30% of those consumers said, I will leave that brand if I have one bad experience.”