Plummer: Every business process will eventually transition to fully autonomous AI execution
Ben Plummer · How AI Will Improve Business Efficiency and Productivity In the Workplace – With Ben Plummer · Sep 5, 2024 · at 18:08
Ben Plummer, CEO of Invisible Technologies, describes the multi-stage transition of enterprise workflows from human-led to fully AI-driven operations.
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“I think about it like a glide path, right? Where in the early days you might have the humans doing a hundred percent of the work, and then over time you start to have the model maybe suggest what the person might want to pick or come up with ideas in a sort of co-pilot fashion. And so you've sort of got the human in the driver's seat, the AI being there as a sort of an assist. And then you move to the next phase where you've probably put the AI in the driver's seat, and there's some, still some level of human oversight that's checking that, that's quality controlling, that's handling the more sort of extreme circumstances. And then at some point you get to a point where the, you're confident enough in the AI and you're able to move the human completely out and move them onto other more complicated or more messy activities. And that glide path is just going to sort of Basically work its way through every process, and there's things that are easier to move through that process, and then others that will be take longer to fall, but I think ultimately everything is going to follow some version of that trajectory.”
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