Invisible Tech cut a 100-person, 10-year e-commerce catalog backlog to months
Ben Plummer · How AI Will Improve Business Efficiency and Productivity In the Workplace – With Ben Plummer · Sep 5, 2024 · at 13:20
Ben Plummer, CEO of Invisible Technologies, explains a back-office automation use case for a major e-commerce retailer with over 100 million products.
0:00 / 0:39exact quote · 39.2s
▶ Watch the full episode on YouTube → 720p mp4 · rendered on demand · StarZero watermark
“We worked with the one of the largest e-commerce retailers has over a hundred million products in their catalog and was suffering from really poor data quality around those items, how they were categorized, how they were tagged to the descriptions that was really impacting their top line revenue. And so we went through a process of both using Generative models to help classify and recategorize that information, but also importantly, humans in the loop to QA and oversee that and cut what would have taken a team of a hundred people, 10 years to actually work their way through that backlog cut that down to a number of months.”
quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →
More from Ben Plummer
Plummer: Foundation model providers will not see ROI for 2–3 years
“The business models, but these technologies are so transformative that the ability to actually crack open AGI or something that even resembles something close to the power of that is so transformative for the economy that this is a real long game that they're …”
Plummer: Top investment fund requires committee members to query AI bots
“There's one example where before going to an investment committee, each member of that investment committee actually has to engage with a bot and,
Ask its questions and go through the verification processes as part of their overall investment committee decisio…”
Plummer: Every business process will eventually transition to fully autonomous AI execution
“I think about it like a glide path, right? Where in the early days you might have the humans doing a hundred percent of the work, and then over time you start to have the model maybe suggest what the person might want to pick or come up with ideas in a sort of…”
Plummer: Massive corporate headcounts will become a liability against AI-powered teams
“I do think directionally, this is very right that these technologies and companies like invisible will enable you to build really powerful global companies that are able to compete with others that have You know, thousands, hundreds of thousands of employees v…”
Plummer: Enterprises lack in-house capabilities for ambitious AI transformations
“Enterprises are actually lagging a little bit in terms of how do they actually rewire the fabric of the organization using these technologies, but very early in the adoption cycle of that. And companies just don't have the capabilities in house to go after a r…”