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generative search

2 statements across 1 episodes · 2 bullish · 0 bearish · 1 people on the record · first statement Dec 5, 2025 by Adrian McDermott · across every show →

Everything said about generative search, oldest first

Dec 5, 2025 positive
Opinion
McDermott: Direct-Answer Search Is Now Table Stakes in Customer Support
“Users who spend, you know, probably two human generations learning to type into a box and process 10 blue links have suddenly pivoted, and they just want the answer and the results, and I think that's table stakes for customer support at this point.”
Adrian McDermott Dec 5, 2025 ▶ 6:50 Zendesk's Adrian McDermott: AI's Customer Service Potential, Adoption Cycle, Scale vs. Orchestration
Dec 5, 2025 positive
Assertion Not checkable as stated
McDermott: Generative Search Handles 30% to 40% of Support Inquiries
“They're deploying generative search and they're seeing, You know, upwards of 30, 40% of inquiries being handled by generative search.”
Adrian McDermott Dec 5, 2025 ▶ 6:42 Zendesk's Adrian McDermott: AI's Customer Service Potential, Adoption Cycle, Scale vs. Orchestration
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