McDermott: Generative Search Handles 30% to 40% of Support Inquiries
Adrian McDermott · Zendesk's Adrian McDermott: AI's Customer Service Potential, Adoption Cycle, Scale vs. Orchestration · Dec 5, 2025 · at 6:42
Adrian McDermott, CTO of Zendesk, describes initial enterprise AI adoption milestones in customer service workflows.
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“They're deploying generative search and they're seeing, You know, upwards of 30, 40% of inquiries being handled by generative search.”
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