customer service

“And we believe that like this means that there will be a higher appreciation. And if a company wants to be competitive, it will actually be a competitive edge to offer a human connection.”

“If it's an easy landscape and we can cover the API estate with what we have, you could really get to 80 or a hundred percent depending on where you want to go. So as of today, it's all there. I think voice isn't quite there, and that's it.”

“Customer service is this human powered factory, right? The metrics are ones of throughput and effort. It's like tickets today, per day, time to first response. You know, all of these things where you're measuring productivity, average handle time. In an AI wor…”