automation

“In the Turing Trap article, I argue that, as I said earlier, while both of those strategies can in principle be profitable, right now there are excess incentives to focus on substitution and automation, and then not enough to focus on complementing humans.”

“So I think that, like, even though maybe the first iteration would only have been a substantial improvement compared to some other companies, if you give it one or two more years, it will definitely be an improvement versus what any other company is doing with…”

“And we often find many of the POCs turn into, they don't require complex AI, new model development and things in that space. They require simple automation. So they require more or more data, right? Or more programmatic changes in how the application is operat…”

“One of the things that we say is automation drives escalation. You know, as I automate something, more and more people, the Alex's of the world are pressing zero and asking to talk to the operator. And that isn't coming away.”