Q Is this because you're doing so many calls as well? It's like, like, I guess it's because what kind of stuff you're doing?
A So it's suddenly like for every outstanding claim that the human has to work, instead of them spending 30 minutes on the phone, the AI agent is doing it. Instead of them having to go navigate these old insurance portals and spend a bunch of time just looking up data, it's brought back. The AI agent brings that data back for the human to then Decide, hey, what is the next step? And you kind of start to see this weird paradigm where our billers are orchestrating these agents as almost like a puppet master, right? Like, hey, intern, go do this. Go on hold for me. I will wait for you to come back with the information. I'll make a decision. And what we find is that they're able to work through three to five times more claims in the same amount of time because they're no longer doing this menial work.
AI assessment note: “instead of them spending 30 minutes on the phone, the AI agent is doing it.”