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“So broadly, I think the total number of contact center seats will come down. My estimation is that it will come down by about 80% over the course of three to five years. By the way, timeframes are actually anybody's guess. As you know, in AI, things are changi…”

“But some of these older processes, I don't ever think they will become hundred percent replaced by AI. You will have people who will be needed for complicated questions, for overseeing the bots, for teaching the bots, for compliance purposes sometimes to take …”

“Even at the current inference costs I think that the savings in the west is so high that there will be, there is actually no motivation for American companies to further reduce inference costs going forward. So I think they're going to just forget about this c…”

“We are actually talking about the possibility of taking the company public in India, and I'm afraid that actually that might come true”

“So I jokingly tell people that there was a period of about a year when we were actually making more money out of an Ola ride than Ola itself. So roughly they were doing about 2.2 phone calls per ride because nobody knew how to use this app, some new flashy, sh…”

“So I think they would have probably brought about a hundred crores of revenue. And we were at about one 20 ish crores of revenue at that point in time.”

“One of our voiceboard agents collections agent about two, three months ago, I got to know that has actually collected almost three crores of rupees in a month for one of the NBFCs completely automated.”

“While it is practically possible to offer a two rupees a minute even today, actually there is no zero margin left for the vendors at this rate.”

“First of all, in almost all markets, more so in India 80% of the value of that market lies in the top 500 companies.”

“So I believe that that will happen when the India per capita GDP crosses 15,000 dollars right now. I think we are one generation away. So India is a price sensitive market. You have to do cost innovation. This is the, I'm connecting this back to the AI part. S…”

“One of the difficult moments for me was that we went to the market trying to raise at that point in time, and most of the investors actually turned it down saying that the SMB market in India is quite shallow.”

“So it becomes a given now, but we actually literally safeguarded. 10 to 15% of the country's phone numbers. At that point, then about 80 to a hundred million for unique phone numbers we had. From going into the hands of people whom you never really intended to…”

“No, it was a thirty million dollar, sorry it was a thirty million dollar acquisition deal, and I think we must have been maybe in a 60 crores range, so it was something like a four x five vector of a sort of range.”

“So we actually raised around every quarter. Of the last calendar year. So we went B one, B two, C and D. And then we also ended up doing two acquisitions. One's in June, one in June the merger with Amio was in June and the acquisition of Cogmo in in November.”

“We are also the largest call server in India, other than the telcos, and most likely in the top 10 in the world, we process almost about two billion calls a month.”

“So we had to almost let go of 30 to 35% of our employees at that point in time.”

“So we did round one, round two, actually we did four rounds. In a period of about 18 months. Just in the year of 2021 I did two acquisitions and three rounds.”

“In fact, to tell you the truth, Amio actually had double the number of people compared to Exotel.”

“And so we may not have actually grown that rapidly when you stock in revenue terms, but actually we are, we've been giving almost 20% type CAGR growth in the last two years. On the gross margins. And so consequently we are now again profitable.”

“Almost if I'm not wrong, about 20 to 25% of our code is now, even today is actually being written by AI.”

“I don't think of it as much as what it means to me to go public as much as I just feel like Exotel is one of those assets that needs to, deserves to be public. So we will take it public.”

“So for a long time, when you searched for Twilio in India, you would actually see that the question that I had posted in their consumer forums would turn up as the first link. So I would argue that I was perhaps the first person to ping Twilio and ask them, He…”

“I raised about two and a half crores, little less than two and a half crores at a 10 crore post money valuation. So they got a chunk they walked away with Almost 25% of the company”

“70%, 80% of our revenues were still coming from. On the back of a venture capital enabled companies in the B to C space. So we were really supporting Flipkart and Ola, Uber and Swiggy and Zomato and all of these guys.”

“Must be in the 40 crores to 50 crores sort of a range.”

“The first one to leave was Vijay Sharma. So he actually left because back in 2014, we also get into, got into a little bit of a trouble with our licensing.”

“And it turns out that there is a license that we were supposed to take for the business that we are currently doing, which was, believe it, about 25,000 rupees, which we hadn't taken, about which we didn't know”

“So our revenue is actually crashed by about 55% overnight.”

“We've gone from about, I don't know, 35, forty million dollars last year to about sixty million this year.”

“And we anticipate the growth to continue. We'll likely hopefully grow at another 70% this year as well.”

“So I think about maybe 70% of our revenues is from India and the remaining 30%, 10%, maybe from the Middle East, 10% from Southeast Asia and the remaining from the rest of the world.”

“Few tens of lakhs. I think it was I think in that year we would have done about a crore of revenues.”