Self Service Support

“Any company that's dealing right now with high growth or high scale. You can never really match that with agents. So being able to get really quickly a good self-service play into there is only going to help sustain that growth even further. And I would say ju…”

“In general, I think the most frustrating thing is that the user spends time looking for something only to find that they reached a dead end and now they need to escalate that.”