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Repeat Rate

topic on 1 show · 2 statements across 1 episodes

My First Million

2 statements about Repeat Rate, every show

MY FIRST MILLION Assertion Supported
Shaan Puri: Sandals maintained an unprecedented 50% repeat guest rate for decades
“And Sandals would have, like, for decades, like a 50% repeat rate, which was, like, unheard of in the industry.”
Shaan Puri Feb 20, 2026 ▶ 10:14 From selling ACs to becoming the tourism king of Jamaica
MY FIRST MILLION Insight
Shaan Puri: Hotel quality is measured by repeat rates, not star ratings
“You could tell the quality of hotel not by the number of stars that it's rated, but by how many guests come back and stay again.”
Shaan Puri Feb 20, 2026 ▶ 10:06 From selling ACs to becoming the tourism king of Jamaica

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