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Customer Centricity

topic on 2 shows · 2 statements across 2 episodes

In Depth the Green Blueprint

2 statements about Customer Centricity, every show

IN DEPTH Insight
Sekar: Customer centricity only counts when it costs something
“It only counts when it costs you something, right?”
Kiren Sekar Sep 11, 2025 ▶ 11:07 Saying yes to everything: How customer obsession built Samsara | Kiren Sekar (CPO)
GREEN BLUEPRINT Opinion
Farooqi: The utility regulatory model is risk-averse and not customer-centric
“The problem with our regulatory model, unfortunately, is again the issue. It is very risk averse, and it's very revenue focused. It is not customer centric.”
Ahmad Farooqi Sep 4, 2024 ▶ 47:49 Frontier Forum: How rates will make or break the energy transition

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