AI Savings

topic on 2 shows · 2 statements across 2 episodes

Masters of Scale the MAD Podcast

2 statements about AI Savings, every show

MASTERS OF SCALE Prediction Open · timeframe Dec 2026
Krishna: IBM will reach over $5 billion in AI savings by year four
“And now at year four we'll be I think over five billion from a baseline of 22 spent. So that's not an incremental five over last year. That's a incremental saving compared to our year-end 22 spending.”
Arvind Krishna Jun 23, 2026 ▶ 14:16 IBM's $10 billion bet on what comes after AI (with CEO Arvind Krishna) | Masters of Scale
MAD Assertion Supported
IKEA used AI savings to retrain support agents into design consultants
“Ikea did this recently in the form of reinvesting their AI savings into, I believe, design consultants that they re they retrain from former customer service agents who are calling customers to help Consult them on how to better put together, combine different…”
Mike Murchison Jul 26, 2023 ▶ 37:42 AI-First Customer Service Playbook: Ada CEO Mike Murchison on Building Scalable Support with Gen AI

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