Yuan: Zoom's unpredictable self-serve online segment is its biggest business challenge
Eric Yuan · Capital-Efficient Growth (with Zoom CEO Eric Yuan & Veeva CEO Peter Gassner) · Acquired · May 19, 2022 · at 31:25
Zoom CEO Eric Yuan contrasts Zoom's self-serve online SMB business with its high-retention enterprise accounts during a panel at the Emergence Capital CEO Summit.
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“In our case, actually, I can tell you today, the biggest challenge is our online business, right? It's very profitable. However, it's very hard to predict, right? They come today, next two months, we might leave, they cancel the service. This is not a great business, so, but enterprise portion is very good.”
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