Gardner: Rapid communication response times build critical trust for enterprise infrastructure providers
Jason Gardner · Welding Yourself to Early Customers with Marqeta's Jason Gardner · Nov 28, 2023 · at 17:13
Marqeta founder Jason Gardner outlines communication standards needed to build enterprise trust during an interview with a16z's Seema Amble.
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“When someone calls, pick up the phone, someone texts, return the text. When someone emails, email them and do it as soon as you possibly can. But if they text you like five minutes to an hour respond. And I've always found when you're working in a business like this, where you're Either supporting the core business or you are the core business, those response times are really, really important to building a trusting relationship.”
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