Zendesk, every mention
28 scenes · ← back to Zendesk
tap a year for its mentions
every year anyone Alex Rampell 23David Haber 10Michael Copeland 8Stuart Butterfield 6Wade Foster 3Scott Weiss 2Mike Smith 2Aaron Levie 2Steven Sinofsky 1Mike Cannon-Brookes 1
Verbatim, from the transcripts: the passages where Zendesk comes up
How Decagon Runs 90% of Its Agents on Open-Source Models
- ▶ 1:03:23 Jesse Zhang ZNS, very horizontal.
Atlassian CEO on the SaaS Apocalypse, AI Agents & What Comes Next
- ▶ 7:06 Alex Rampell Like if I'm Zendesk, I'm using Zendesk and, and, you know, they came up with a very clever pricing model. 5 times in the scene
- ▶ 15:22 Mike Cannon-Brookes The customer service example with Zendesk, that's input-constrained.
The AI Opportunity that goes beyond Models
- ▶ 13:15 Alex Rampell Um, so RPA, there's an existing company called UiPath, public company, um, customer support, there's an existing company called Zendesk, it's now a private company, uh, ERP, SAP, NetSuite, or in some cases, like Zendesk charges per seat… 2 times in the scene
Why AI Moats Still Matter (And How They've Changed)
- ▶ 6:55 Alex Rampell Or is Zendesk going to sell as many seats if the, 3 times in the scene
- ▶ 14:36 Erik Torenberg So, you mentioned earlier that we've seen, you know, basically, you mentioned, uh, there was this concern that maybe instead of Zendesk, people will, you know, your companies will, you know, there'll be a vibe-coded version of it, but…
Software is Eating Labor
- ▶ 9:31 Alex Rampell This is a company called Zendesk. 12 times in the scene
Aaron Levie on AI's Enterprise Adoption
- ▶ 23:38 Aaron Levie And so, and like the way that we would do our ticket management from customer tickets is like the way that Zendesk like decided to do ticket management.
How AI is Reshaping Labor Markets: A $Trillion-Dollar Opportunity Explained
- ▶ 5:01 Alex Rampell Zendesk put email support in the cloud, so it was still software, but instead of having a giant mainframe in your computer, in your office somewhere, you now had it in the cloud, which is much, much easier.
- ▶ 11:53 unnamed speaker You mentioned things like PeopleSoft, or Quicken, or Zendesk, and all these companies that are capturing data. 2 times in the scene
- ▶ 15:22 David Haber You talk a bit about this in your piece, Alex, where, you know, Zendesk today is charging on a per seat basis, but if you, if you're actually eating away at some of the labor, you can charge per the output of work, right? 10 times in the scene
How Zapier Became Profitable in 3 Years and Scaled to $5B with Wade Foster
- ▶ 1:53 Wade Foster And, you know, think Salesforce and MailChimp and Zendesk and Dropbox and all this sort of stuff.
- ▶ 5:14 Wade Foster So one of the things we realized very quickly and part of why we thought this idea was work would work is you would go to the community forums for say Salesforce or Evernote or Zendesk, any of them, just pick your application that was…
- ▶ 17:25 Wade Foster You know, so our first integrations were with things like, you know, MailChimp and Dropbox and, um, I mean, even Salesforce, uh, Zendesk, um, like tools like this that were predominantly like also PLG products at the time where you could…
"Death of a Salesforce”: Why AI Will Transform the Next Generation of Sales Tech
a16z Podcast | The $200 PC in the Enterprise
- ▶ 17:31 Steven Sinofsky Well, whether you're using Zendesk or some other CEM solution or something like the tools are, have, have bundled in the capability to, to do all that in a way that doesn't tell the business, oh, you're just going to be a cookie cutter…
a16z Podcast | Nobody Discusses Work Software Outside of Work -- and Then There’s Slack
- ▶ 24:14 Stuart Butterfield We get 20,025 thousand, um, support tickets in Zendesk a month.
a16z Podcast | What Software Developers (and Therefore Every Company) Need
- ▶ 40:40 Jeff Lawson In various stages of, you know, too many versions old, and getting exploited because they were insecure, or not scaling right, and like, starting Twilio, it's like, we need ticketing, we use Zendesk.
a16z Podcast | Public or Private? Finding the Right Board Seat
- ▶ 0:42 Michael Copeland She's a longtime SVP at Amazon and general counsel, and sits on the board of Zendesk down in the Bay Area.
- ▶ 6:58 Michael Copeland Michelle, you were on Zendesk when it was private, and now it's gone public, so you must have a sort of very, um, interesting perspective, and I don't know, like, when that happened to the, like, okay, now we need to revamp the board. 4 times in the scene
- ▶ 8:20 Michael Copeland So what role do you play on the Zendesk board, and how do you kind of see, you know, if we're thinking about there are slots on boards, um, what are those slots, and, and how do they get filled? 3 times in the scene
- ▶ 17:03 Michelle Wilson Really add value, but also really learn, and I decided I want to try to, I want to try to get an introduction to each of those firms, and I did, um, which was great, but I ended up not getting any of those, those board seats as part of…
a16z Podcast | Tools for How We Work Today
- ▶ 8:16 Stuart Butterfield Every time a, um, the customer creates a ticket through Zendesk, that goes into our Slack instance.
- ▶ 12:08 Stuart Butterfield And this isn't, um, anyone's intention, but if we manage our customers' issues in Zendesk, and we manage our developer issues in GitHub, um, those are two things that ought to be at least accessible in the, in the same forum, um, but… 4 times in the scene
a16z Podcast | Where's My Stuff? -- The Lowdown on Logistics and Ops
- ▶ 50:42 Mike Smith I don't have, we're building it all ourselves, and so, uh, we use Zendesk for customer service, uh, but I'd say that the tie-ins to Zendesk are very proprietary in terms of, like, how tickets, um, how we think about tickets related to… 2 times in the scene
a16z Podcast | Mapping the Information Economy -- Where’s the Cloud Going Next?
- ▶ 10:32 Aaron Levie Maybe it's Zendesk for customer support.
a16z Podcast | Bending Every Pixel to Your Will -- Optimizely and the Next Wave of Internet Tools
- ▶ 17:07 Scott Weiss Um, and I'm thinking of companies like Zendesk, like, uh, Aptio. 2 times in the scene