Zendesk

“I don't have, we're building it all ourselves, and so we use Zendesk for customer service but I'd say that the tie-ins to Zendesk are very proprietary in terms of, like, how tickets how we think about tickets related to customer segmentation, or how we think a…”

“In our case, every time someone tweets at us at our company, that goes into our Slack instance. Every time a the customer creates a ticket through Zendesk, that goes into our Slack instance. Every time someone signs up for the service through our own internal …”

“I've been talking to their CEO. They're piloting outcome-based pricing in New Zealand right now.”

“Is Adobe gonna sell as many seats if now you don't have to hire as many graphics designers? Or is Zendesk going to sell as many seats if the, Software just answers all the queries. Like, the answer is no.”

“The customer service example with Zendesk, that's input-constrained. Your customers ask a certain amount of questions. How quickly you process those is about your efficiency, cost, speed, quality of running that queue. If you do it 10 times as fast, you don't …”

“Because the per seat pricing, like if Zendesk said, we're just gonna charge you per seat per month for the current thing, you know, never make a change to our code or our pricing, that revenue stream is a hundred percent going to zero.”