outcome-based pricing

“On outcome-based pricing it sounds very appealing, like, if it can work, but one thing that we've started realizing is it actually ends up correlating quite a bit with usage-based pricing, especially with test time compute. Like, if the thing is just, like, th…”

“The only area where that's really possible today to pull off is, is probably customer support, customer success, because you can kind of objectively measure the resolution of something.”

“The problem with say customer service where I've saved you know, you used to spend 20 dollars on customer service with our tool, you'll only spend 10. That's a great sales pitch in year one. In year two, the customer goes, but I only spend 10. Now I want to sp…”