COGS
1 statements across 1 episodes · 0 bullish · 0 bearish · 1 people on the record · first statement Jan 2, 2019 by Hatem Shafiq · across every show →
Everything said about COGS, oldest first
Jan 2, 2019 neutral
Shafiq: Most customer success expenses must be classified as COGS, not CAC
“You could account for some of this as CAC depending on how much of upsells they're driving. And if you actually have a formula, That, you know, is put against the new ARR that they're able to drive, and you might be able to justify it as CAC. But mostly it's C…”