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Opinion
Batchu: Hiring from portfolio companies is not a conflict for angels
“I, I'm pretty ruthless about that. I think that there's absolutely no conflict. I think it's extremely anti-competitive from a labor market perspective for you to think that I won't hire the best people from your company. And so you, it's your job to retain yo…”
Sri Batchu Jul 26, 2023 ▶ 54:59 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Batchu: Bad corporate operators can make better founders than top operators
“And I think what's actually interesting is there's some operators that are very good at their operating job that I think would be worse founders than some bad operators. Right. And I've like found this. So let me explain that a little bit further. There are pe…”
Sri Batchu Jul 26, 2023 ▶ 56:28 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Batchu: An investor's operating experience has a two-to-four-year half-life
“There's also this notion of, like, a half-life to operating experience. Something like two to four years, which is, like, You know, every whatever X number of years you're away from operating and become a specialized or full-time investor, your ability to real…”
Sri Batchu Jul 26, 2023 ▶ 44:14 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Disclosure
Batchu: Lead VCs share pre-diligenced deal flow with operators, not rival funds
“So I get deal flow from other investors all the time, especially ones that are like, you know, if Sequoia or craft or whoever are like, you know, we're leading this round. We're really excited about it. Do you want to be a part of it? That's great. Like a lot …”
Sri Batchu Jul 26, 2023 ▶ 45:52 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Batchu: Founders unable to get warm intros lack basic hustle
“My theory is if you can't even succeed in getting a warm intro, how are you going to hustle and building a company? I only take conversations that are very high reputation, warm intros, where the person is, like, typically, like, already spoken to the person, …”
Sri Batchu Jul 26, 2023 ▶ 49:52 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Prediction Not checkable as stated
Batchu: Future growth leaders will increasingly come from finance and analytics
“And I think you'll see more people like me because I think increasingly growth is a discipline of making a portfolio of bets, thinking about ROI, and thinking about data and experimentation in a rigorous way, which I think my background speaks to.”
Sri Batchu Jul 26, 2023 ▶ 1:38 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Assertion Partly supported
Batchu: Opendoor was consistently profitable on every cohort of home purchases
“Our overall goal was to be, and we were consistently profitable on every cohort of homes that we were buying, so our goal was, even if they were, you know, outstripping us in volume, we would be able to survive for a long period of time because our, we were un…”
Sri Batchu Jul 26, 2023 ▶ 3:54 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Assertion Not publicly verifiable
Batchu: Opendoor's listed-home bidding experiment failed due to adverse selection
“These homes, you know, we did this program for a few months, and we learned that they were tremendously unprofitable for Opendoor because of the adverse selection element and we had to shut down the program.”
Sri Batchu Jul 26, 2023 ▶ 15:58 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Sri Batchu: Finding product-market fit is the founder's primary job
“Finding product market fit, in my opinion, is the founder's primary job. It is not something that you outsource to a growth team.”
Sri Batchu Jul 26, 2023 ▶ 17:53 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Sri Batchu: Biz ops generalists outperform specialists in early startup growth
“The early days of growth can be managed by In my opinion, a lot of different types of people. I actually really liked the biz ops profile for the early days until you're like ready to really put some gas on the fire and, you know, hire a VP. But I think what's…”
Sri Batchu Jul 26, 2023 ▶ 19:32 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Batchu: Case study interviews should be required for growth roles at all levels
“I'm a big believer in doing a little bit of homework or a case study type of thing. And it works at, I think fundamentally you should do it for all levels. People often think about it as like something that you do for potentially a more junior candidate.”
Sri Batchu Jul 26, 2023 ▶ 22:09 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Opinion
Sri Batchu: There is no inherently wrong motivation for employees
“And then I don't, I actually don't think there's necessarily a wrong motivation.”
Sri Batchu Jul 26, 2023 ▶ 33:07 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Batchu: Excessively resourced software teams suffer a 'resource curse'
“I think teams get materially slower as they get bigger. It's really like the equivalent of a resource curse for companies rather than countries, right? When you have too many resources, you get bad at prioritizing and you get bad at accountability, and you act…”
Sri Batchu Jul 26, 2023 ▶ 36:49 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Disclosure
Batchu: Ramp is pivoting growth strategy to customer segment-oriented teams
“The big short-term pain that we're taking is We're moving towards a larger company segment-oriented strategy, where we have cross-functional teams that are going after a customer segment and, you know, budgeting, goaling, everything based on this segment, whic…”
Sri Batchu Jul 26, 2023 ▶ 40:25 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Opinion
Sri Batchu: Active operators have a key edge over professional VCs
“I think operators have a distinct advantage especially with their smaller checks in earlier stages, across all four of those than a lot of professional investors.”
Sri Batchu Jul 26, 2023 ▶ 43:52 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Opinion
Batchu: Tech employees should be allowed side projects if job performance stays high
“As I mentioned before, I think as long as you're not, you know, distracted during work hours and getting your day job done, I think what you do outside of work is, is your prerogative.”
Sri Batchu Jul 26, 2023 ▶ 51:55 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Batchu: Context switching through angel investing sharpens operator intuition
“I tend to find that the context switching and learning about different spaces actually builds more intuition and creativity for ideas. So I think in, in moderation, I actually think it's a good idea to do that.”
Sri Batchu Jul 26, 2023 ▶ 52:49 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Batchu: Founding teams should split storytelling and execution roles
“I've definitely seen people that can do both, but it's rare that people can wear both hats. So I often tend to like founding teams where one person is the storyteller and the other person is like the, you know, operator and executor.”
Sri Batchu Jul 26, 2023 ▶ 59:12 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Sri Batchu: Cold outbound email remains an effective growth tactic
“I think cold outbound and email still works surprisingly well, despite all of the changes in that space.”
Sri Batchu Jul 26, 2023 ▶ 1:03:24 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Batchu: Leaders must intentionally allow lower-priority problems to go unaddressed
“You have to let some fires burn. If you think you have to fight every fire on your team, you're going to burn yourself out. So you just have to realize that, like, some things are just not going to be worked on for a bit, and they're going to be broken, and be…”
Sri Batchu Jul 26, 2023 ▶ 0:00 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Assertion Supported
Batchu: Opendoor never price-matched or negotiated with home sellers
“We never did a price match and we never negotiated on price with sellers of homes.”
Sri Batchu Jul 26, 2023 ▶ 3:17 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Sri Batchu: The best executives reject distracting initiatives regardless of impact
“Simplification is a superpower, and it's actually very difficult and a lot of executives, you know, when they're faced with two potentially high-impact initiatives, are often tempted to say, let's do both. Let's figure out how we can do both. The good ones can…”
Sri Batchu Jul 26, 2023 ▶ 4:44 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Sri Batchu: Growth functions should only be built post-product-market fit
“Personally, to me, a growth function is something that you build post product market fit and is the home for all high volume data and experimentation oriented customer acquisition, retention, engagement strategies.”
Sri Batchu Jul 26, 2023 ▶ 6:05 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Batchu: Dollars of SQL pipeline is the ideal B2B growth metric
“So typically for B to B you know, where I land at is like dollars of like SQL pipeline. Which kind of controls for that quality element and controls for the size of the lead element as an art.”
Sri Batchu Jul 26, 2023 ▶ 10:04 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Batchu: Unstructured growth experimentation devolves into undiagnosable chaos
“In the early days of growth, you've got kind of a small ragtag team that's throwing a bunch of spaghetti at the wall and seeing what works, right? This works for a bit but it often tends to devolve into undiagnosable chaos. If things aren't working, you have n…”
Sri Batchu Jul 26, 2023 ▶ 10:55 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Assertion Not checkable as stated
Batchu: Growth experiments historically have a 30% success rate
“In my experience, and I've seen this to be pretty consistent actually across the various companies that I've worked on these types of projects growth has just a typically high failure rate. And my historical success rate that I've seen at various companies is …”
Sri Batchu Jul 26, 2023 ▶ 12:26 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Batchu: Reserve pre-mortems for major strategy departures and high-risk investments
“So I typically think of like pre-mortems as something that feels like a big departure from current strategy or something that's a lot of investment or that you believe has a lot of high potential in terms of visibility or risk or pipeline generation. For thing…”
Sri Batchu Jul 26, 2023 ▶ 17:21 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Sri Batchu: Early growth leaders don't need prior Head of Growth titles
“I don't think so. I think what you want to look for is people that have, you know, the T-shaped classic thing where they have like a deep spike in one area or one discipline of growth in some way. And that, whether that spike is product, some function of marke…”
Sri Batchu Jul 26, 2023 ▶ 20:06 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Batchu: Case study interviews should avoid asymmetric information
“You either pick something that, you know, is about a third company or you pick a problem at your company that's relatively new to you that you haven't worked out yet. And give them the context to see how they think about it.”
Sri Batchu Jul 26, 2023 ▶ 22:42 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Batchu: Candidate defensiveness during case presentations is a major red flag
“I think if you see a lot of defensiveness during the case presentation, for me, that's like a big red flag.”
Sri Batchu Jul 26, 2023 ▶ 25:20 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Batchu: VC strategy changes fundamentally with every 5x increase in check size
“I think the strategy only works up to a certain size. And, you know, my general understanding with venture is the job is like materially different every five X or so the check size. So and it's a completely different job. What can help you win in the previous …”
Sri Batchu Jul 26, 2023 ▶ 46:35 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Prediction Not checkable as stated
Batchu: Ramp team members must refuse meetings with potential competitors
“Obviously anything that could be competitive, perceived as competitive, or looks like it's down the line competitive, I don't even take the meeting and I strongly advise against anybody at the company taking meetings as well, if they're considering them.”
Sri Batchu Jul 26, 2023 ▶ 53:49 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Batchu: Early investors must shift mindset to optimism on how startups succeed
“There's a mindset switch that you have to make, which is like, how can this succeed? And not about how it can fail. Like, it's very easy to think about all of the ways something can fail. And so the question that you have to ask yourself is like, how can this …”
Sri Batchu Jul 26, 2023 ▶ 1:02:08 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Prediction Not checkable as stated
Sri Batchu: Indiscriminate paid marketing spending is permanently dead
“Pouring, you know, money indiscriminately into paid marketing, I think is gone for two reasons. One is, of course, like the efficiency environment, and I don't think we're going to be in a completely zerp environment again. And the other reason being, I think …”
Sri Batchu Jul 26, 2023 ▶ 1:04:01 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Batchu: Do not hire VP-level growth leaders for small teams
“Either too senior or too junior for the given problem that they have. Too senior being like, you know, if you've got a three person growth team, like don't hire a VP level person because you actually need somebody that can really coach people and get into the …”
Sri Batchu Jul 26, 2023 ▶ 1:04:31 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Opinion
Sri Batchu: Notion built a rare, impressive community-led growth strategy
“One I'll pick is is, is Notion. I think they've done an incredible job of building a very large multi-pronged community based growth strategy, which I haven't seen a lot of companies do that. I think they're, it's very impressive.”
Sri Batchu Jul 26, 2023 ▶ 1:07:01 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Assertion Supported
Sri Batchu: Instacart was more complex than Opendoor as a four-sided marketplace
“Instacart was in some ways an even more complicated business than Opendoor because it's a four sided marketplace. We have shoppers, we have buyers, we have advertisers, and we have the retailers that are on the platform as well with various different incentive…”
Sri Batchu Jul 26, 2023 ▶ 4:23 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Disclosure
Sri Batchu: Ramp unifies paid marketing, SEO, and PLG under one team
“And at RAMP they're all under one roof which is great and have the same kind of north stars and goals.”
Sri Batchu Jul 26, 2023 ▶ 6:26 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Assertion Not checkable as stated
Batchu: Ramp announces days since founding at every all-hands meeting
“And at Ramp, the other thing that we've done culturally as a company as well, is to just really drill that in, into the teams by talking about days actually. So we talk about what day it is since the founding of Ramp at every all hands, at every board meeting,…”
Sri Batchu Jul 26, 2023 ▶ 13:42 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Assertion Not checkable as stated
Batchu: Instacart's growth and consumer team was over 300 people
“Instacart, the growth and consumer team was over 300 people, right?”
Sri Batchu Jul 26, 2023 ▶ 27:28 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Disclosure
Sri Batchu: Ramp historically underinvested in field and event marketing
“A fire that we have let burn for some time is you know, we just, at, Ramp, we have not historically invested a lot in, in field and event marketing because, you know, we've got a very large TAM, and it requires us to be thoughtful about our field and event str…”
Sri Batchu Jul 26, 2023 ▶ 38:02 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Batchu: Backed founders are an angel investor's top source of deal flow
“I think one is just how important the founders that you work with and invest in become as a source of leads for you. And I didn't fully imagine that when I started being an angel investor, I was like, oh, where am I going to find, you know, great deals to work…”
Sri Batchu Jul 26, 2023 ▶ 55:38 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Disclosure
Batchu: Ramp tracks and scores all growth experiments monthly using Airtable
“Yeah, so we do monthly post-mortems. They're somewhat structured. We actually have a, you know, air table system where we track all of our experiments. We score them, et cetera, in terms of impact.”
Sri Batchu Jul 26, 2023 ▶ 1:05:09 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Assertion Not checkable as stated
Batchu: Ramp operates product and non-product growth teams on two-week sprints
“We at ramp still, for example, run the growth team, whether it's product or non-product teams as well on a two week sprint cadence.”
Sri Batchu Jul 26, 2023 ▶ 13:22 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Batchu: Involving others in problem-solving yields better results than asking for resources
“Ask for money, get advice. Ask for advice, get money twice. And to me, it's like super, super helpful framing for, like, almost any, like, difficult situation that you're dealing with, not just fundraising which is, like, the more you bring people into what yo…”
Sri Batchu Jul 26, 2023 ▶ 1:06:32 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
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