The Ledger
Every statement that passed quotation and attribution checks. Mix any filter with any other: certainty 1/5, debate potential 5/5, or both at once.
why aren't all 61 resolved? a statement only gets an assessment when the public record can support or contradict it. opinions and what-ifs never can, and 3 checkable ones are still open, waiting for their date. predictions held up or didn't; assertions are supported or contradicted. on every card: ▮▮▮▮▮ certainty · ▮▮▮▮▮ debate potential. speakers are clickable
Sierra expects to scale from hundreds of millions to billions of interactions
“We will in short order be in a way, one of the larger B to C companies. We're doing that via our customers, but you know, we'll, we'll, we're serving hundreds of millions of interactions, right? Soon billions of interactions.”
Sierra hired creator of foundational ReAct agent paper as head of research
“Our first founding head of research was the Princeton professor who literally wrote the paper on language model based agents, the react paper.”
Sierra founders personally monitored every AI customer conversation during Black Friday
“When we, in our first Black Friday, Cyber Monday with a set of retailers, one of one of our lead engineers, our head of operations, me or Brett, was in real time personally reading every single conversation that our agents were having, because we wanted to mak…”
Sierra builds proprietary fine-tuned models on top of open weights
“So today we have a set of our own proprietary fine tune models. But these are fine tunes on top of open weights models.”
Bavor uses dual cellular and Starlink Mini for uninterrupted commute connectivity
“I now have a very complex networking setup that combines two cellular networks and a Starlink mini so that I have uninterrupted beautiful connectivity to and from the city every day.”
Sierra co-founder Bret Taylor still writes production code for the startup
“Brett is actually still an extraordinarily capable software engineer. It's remarkable. So, you know, some of the code that is in production, right, he has written”
Sierra built its initial platform embedded inside Weight Watchers, Sonos, and SiriusXM
“We then enlisted half a dozen design partners that we built the first version of our product and platform with and for. And these are, in the history of the company, legendary, legendary companies. Olokai, great flip-flops, you should buy them. SiriusXM, Sonos…”
Sierra Credits Paid Proof-of-Concept Fees Toward Long-Term Enterprise Contracts
“The investment that you make in the proof of concept becomes a credit towards your long-term contract.”
Sierra Embeds a Dedicated Agent PM and Engineer in Every POC
“In all of our engagements, we don't just get you in a POC and walk away. It's a full service solution where we provide a dedicated agent product manager. Think of like ex Google MBA from Stanford, and then a dedicated agent engineer that's integrated that beco…”
Sierra Conducts Real-Time Sales Call Postmortems With Two-Way Feedback
“Whether if we're in person, it's an in-person meeting, we'll just huddle right after, or if it's a virtual, we'll just jump on a Slack huddle and do it, but we do it Quick. And we provide each other feedback, good, bad, and ugly. And it's two way.”
Sierra Runs Weekly Team Prospecting Blitzes Every Friday
“Every Friday we have like a quote unquote old school, like prospecting blitz where the team will block off a couple of hours. They'll do it together as a team to go out and prospect and try new, new strategies.”
Sierra Gathers Its Remote Sales Team in Person Once a Month
“Now we do have offices that, or people that work from home that don't live in those major cities, but I bring the sales team together once a month.”
Clay Bavor details recent operational debate with Sierra co-founder Bret Taylor
“I was on one side. It was like, I think we need better kind of process and structure around this thing. Brett was on the side of people and maybe we need different leaders or a different leader in this space. The answer is with most things like turned out to b…”