Luke Harries is the Head of Growth at ElevenLabs. He discusses early-stage startup growth strategy during a quick-fire segment on 20VC.
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“The biggest mistake I see early founders making, particularly for BtoB, is doing paid marketing too early. Because if you don't have PMF yet, you're not going to get paid marketing working, and you're going to spend all your time and all your engineering time optimizing funnels and conversion and creating these different creative and ads and caring about your rankings and your meta metrics. None of that actually matters, apart from just build an incredible product, and I think the core loop of do incredible launches and build an incredible product is enough for any BtoB or prosumer product to get that initial product market”
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More from Luke Harries
Opinion
Harries: Retool Is Dead at the Wheel Compared to AI App Builders
“And I think Retool is kind of dead at the wheel at the moment. I don't hear the recent things they've been launching, and so I could imagine Loveball going in that direction.”
Luke HarriesMay 23, 2025▶ 59:2720VC: ElevenLabs Head of Growth on Why You Do Not Need PMs | The 7-Part Launch Playbook That Gets 700K+ Views Per Product | The Truth About CAC, Payback & Performance Marketing in AI with Luke Harries
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Harries: Apple Is Marketing Unfinished AI to Drive Hardware Sales
“The biggest villain I see doing this at the moment is Apple. And so we've always held Steve Jobs in our mind as just like this beacon of marketing and product and engineering. And now you have Apple pushing that the reason you should upgrade to the newest iPho…”
Luke HarriesMay 23, 2025▶ 1:04:5020VC: ElevenLabs Head of Growth on Why You Do Not Need PMs | The 7-Part Launch Playbook That Gets 700K+ Views Per Product | The Truth About CAC, Payback & Performance Marketing in AI with Luke Harries
Opinion
Harries: Retool is 'dead at the wheel' amid AI transition
“And I think Retool is kind of dead at the wheel at the moment. I don't hear the recent things they've been launching, and so I could imagine Loveball going in that direction.”
Luke HarriesJan 11, 2026▶ 58:2520Growth: The $6.6B Growth Engine Behind ElevenLabs | Why ElevenLabs Do Not Have PMs | The 7 Part Launch Playbook to Crush All Launches with Luke Harries, Head of Growth @ ElevenLabs
Opinion
Harries: Apple marketing unreleased Apple Intelligence features is bad growth strategy
“The thing I'd most like to change about the world of growth is is you just should not launch products which aren't actually ready. The biggest villain I see doing this at the moment is Apple. And so we've always held Steve Jobs in our mind as just like this be…”
Luke HarriesJan 11, 2026▶ 1:03:4120Growth: The $6.6B Growth Engine Behind ElevenLabs | Why ElevenLabs Do Not Have PMs | The 7 Part Launch Playbook to Crush All Launches with Luke Harries, Head of Growth @ ElevenLabs
PredictionNot checkable as stated
Harries: Conversational AI agents will completely replace inbound SDR roles
“The function of an inbound SDR is I'm sure the best ones are persuasive and they're friendly, but really the function is data collection, and so instead, one, why don't you just add that to the form in the first place? Well, the reason is people don't really w…”
Luke HarriesJan 11, 2026▶ 1:07:0620Growth: The $6.6B Growth Engine Behind ElevenLabs | Why ElevenLabs Do Not Have PMs | The 7 Part Launch Playbook to Crush All Launches with Luke Harries, Head of Growth @ ElevenLabs
AssertionNot checkable as stated
Harries: ElevenLabs Founders Aim to Build a Company Larger Than Google
“Matty and Peter literally want to build a bigger company than Google. They want to build something absolutely massive.”
Luke HarriesMay 23, 2025▶ 13:2920VC: ElevenLabs Head of Growth on Why You Do Not Need PMs | The 7-Part Launch Playbook That Gets 700K+ Views Per Product | The Truth About CAC, Payback & Performance Marketing in AI with Luke Harries
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