“I think the biggest mistake that I see founders making day to day is not having a handle on their metrics, right? I think everybody measures metrics in like a different way. And I think we've kind of entered an era of death by a thousand dashboards. And I would love if everybody sort of said, Hey, here are the three or four most important metrics for our business in the line around that.”
quote is from the automated transcript, cleaned for reading:
filler sounds and stutters are removed, nothing is rephrased. names can be misheard
(the analysis reads context, assessments check outside sources). how →
More from Scott Gorlick
Opinion
Replacing Travis Kalanick with Dara Khosrowshahi was a mistake for Uber
“I don't think so. I'm a big fan of founder led businesses, and I think Travis is an incredible founder who, you know, should have been given the opportunity to lead Uber into the next generation. It's really unfortunate how things happened and played out. And …”
Scott GorlickAug 30, 2024▶ 31:55Scott Gorlick: How Uber Acquired 1M Drivers & The Uber’s Expansion Playbook | E1196 · 20VC with Harry Stebbings
Opinion
Uber Elevate distracted from the core mission and hindered company growth
“We tried to do too much. Simply put specifically, you know, we were looking at like doing like a vertical takeoff and landing type, like helicopter play. We were doing Uber elevate. There were just a lot of things that became distractions from the core mission…”
Scott GorlickAug 30, 2024▶ 28:09Scott Gorlick: How Uber Acquired 1M Drivers & The Uber’s Expansion Playbook | E1196 · 20VC with Harry Stebbings
Opinion
Uber partnering with Waymo and Cruise is the right long-term strategy
“I think the decision to partner with You know, the leading AV players in the space, doing things with, like, the Waymos and the Cruises of the world, and trying to bring their fleets onto Uber is the right long-term strategy.”
Scott GorlickAug 30, 2024▶ 36:46Scott Gorlick: How Uber Acquired 1M Drivers & The Uber’s Expansion Playbook | E1196 · 20VC with Harry Stebbings
AssertionSupported
Uber built its initial Atlanta driver supply by cold-calling Yelp listings
“When we went into the initial market, we got a Yelp list of all the drivers in the city and sort of like called through and trying to get them to sign up with Uber and, you know, got our initial list of drivers that way and launched a few weeks later with some…”
Scott GorlickAug 30, 2024▶ 3:40Scott Gorlick: How Uber Acquired 1M Drivers & The Uber’s Expansion Playbook | E1196 · 20VC with Harry Stebbings
AssertionSupported
Uber manually onboarded its first million drivers without major digital ad spend
“For probably the first million drivers that we onboarded, a lot of our processes were manual, right? So we weren't doing a lot of like paid spend on Facebook. We were doing a little bit on Craigslist. We weren't doing a ton on Google, but it was really the ope…”
Scott GorlickAug 30, 2024▶ 7:19Scott Gorlick: How Uber Acquired 1M Drivers & The Uber’s Expansion Playbook | E1196 · 20VC with Harry Stebbings
AssertionPartly supported
Good annual driver retention for early Uber was 25% to 30%
“I would say, if you started the year with a hundred drivers, I think you would probably have 25 or 30 of them left at the end of the year. That would be good, right?”
Scott GorlickAug 30, 2024▶ 14:37Scott Gorlick: How Uber Acquired 1M Drivers & The Uber’s Expansion Playbook | E1196 · 20VC with Harry Stebbings
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