Scott Gorlick (early Uber employee #99) reflects on internal distractions like helicopter travel (Uber Elevate) that hindered Uber's core scaling efforts.
Opinion
Replacing Travis Kalanick with Dara Khosrowshahi was a mistake for Uber
“I don't think so. I'm a big fan of founder led businesses, and I think Travis is an incredible founder who, you know, should have been given the opportunity to lead Uber into the next generation. It's really unfortunate how things happened and played out. And …”
Opinion
Uber partnering with Waymo and Cruise is the right long-term strategy
“I think the decision to partner with You know, the leading AV players in the space, doing things with, like, the Waymos and the Cruises of the world, and trying to bring their fleets onto Uber is the right long-term strategy.”
Assertion Supported
Uber built its initial Atlanta driver supply by cold-calling Yelp listings
“When we went into the initial market, we got a Yelp list of all the drivers in the city and sort of like called through and trying to get them to sign up with Uber and, you know, got our initial list of drivers that way and launched a few weeks later with some…”
Assertion Supported
Uber manually onboarded its first million drivers without major digital ad spend
“For probably the first million drivers that we onboarded, a lot of our processes were manual, right? So we weren't doing a lot of like paid spend on Facebook. We were doing a little bit on Craigslist. We weren't doing a ton on Google, but it was really the ope…”
Assertion Partly supported
Good annual driver retention for early Uber was 25% to 30%
“I would say, if you started the year with a hundred drivers, I think you would probably have 25 or 30 of them left at the end of the year. That would be good, right?”
Assertion Partly supported
Uber initially let Lyft launch first to absorb local regulatory risk
“And what a lot of people don't know about Lyft is when we started launching UberX, we let Lyft go first, and we had a policy that said, hey, if Lyft launches in a city, we are going to wait 30 days to see if the law enforcement comes after them, and then we're…”