Biswas: Samsara builds platform features in-house only if 80% of customers benefit
Sanjit Biswas · Sanjit Biswas: Samsara's $18BN Market Cap & $1BN in ARR in 8 Years | E1092 · 20VC with Harry Stebbings · Dec 8, 2023 · at 20:22
Sanjit Biswas, co-founder and CEO of IoT platform Samsara, explains how the company decides whether to build customer feature requests internally or rely on third-party partners.
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“We try to use like an eighty-twenty rule. So if 80% of our customers would benefit from something, we want to bring it onto the platform. Now there's a bunch of stuff that we get asked for by customers that are You know, exotic or esoteric. That's where we tend to partner.”
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