Clark: Healthcare consumers will not return to pre-pandemic in-person visits
Quentin Clark · 20VC: Lessons From Working with Bill Gates, How To Lead Without Authority and The Difference Between Leadership and Management & How Fundraising Changes In A COVID World with Quentin Clark, Managing Director @ General Catalyst · Dec 28, 2020 · at 24:20
Quentin Clark, Managing Director at General Catalyst, argues that forced adoption of telemedicine created a permanent behavioral shift away from traditional healthcare appointments.
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“After we've been on board in that experience, nobody's going back to the old way. Like the old way of, I pick up the phone. I punch a lot of buttons to go through a call tree. I finally end up with a human being. They send me up on a schedule four weeks from now. I drive to the place. I sit in the lobby with a bunch of sick people for 40 minutes, because of course none of these things ever run on time. I then go to see the doctor for seven minutes. I then leave. So I've burnt like two hours of my time. I've exposed myself to a bunch of sick people. And by the way, it all happened four weeks after I had the initial concern. Nobody's going back to that world.”
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