Insight certainty 4/5 debate potential 3/5

Parrish: Hire a head of sales when building out 3+ reps

Carl Parrish · 20VC: The Memo: What is a Sales Playbook? Does the Founder Need to Create It? Should the First Sales Hire Be a Leader or a Rep? · Jul 27, 2022 · at 18:56

Carl Parrish, Head of Sales at Figma, shares guidance on whether early-stage startups should hire individual account executives or a sales leader first.

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“When you've got some conviction that, Hey, this is a motion that's going to require a sales team. I know that we've got capacity to hire at least let's call it three salespeople go and get that head of sales, go and get that frontline sales manager.”

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Insight
Parrish: New sales hires shouldn't make customer calls in week one
“You're on the bench. You're watching the players on the court play for only a couple of weeks, but that's the best thing for the business and for the customer in a lot of cases, because if you put someone on the phone four days into the job, it's not a good lu…”
Carl Parrish Nov 16, 2022 ▶ 26:11 20 Sales: The Ultimate Guide to Sales Onboarding for New Sales Reps and Sales Leaders, The Biggest Red Flags in the First 30 Days & What Can Be Done to Set Them Up for Success with Leaders from Figma, Dropbox, Miro and more.
Disclosure
Parrish: Figma had no customer-facing employees when he joined
“When I joined Figma, for example, there was nobody in a customer-facing role, and so I'm Sales enablement, sales operations, sales finance, and I'm all of those things bad or mediocre at best because you just have to be. Those roles and those functions don't e…”
Carl Parrish Nov 16, 2022 ▶ 24:18 20 Sales: The Ultimate Guide to Sales Onboarding for New Sales Reps and Sales Leaders, The Biggest Red Flags in the First 30 Days & What Can Be Done to Set Them Up for Success with Leaders from Figma, Dropbox, Miro and more.
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