Phil Carter

21 statements across 1 episodes · 3 bullish · 8 bearish · 1 people on the record · first statement Sep 20, 2024 by Phil Carter · across every show →

On the record as a speaker too: Phil Carter's record, appearances and statements → this page counts the times other people say the name.

Everything said about Phil Carter, oldest first

Sep 20, 2024 negative
Insight
Carter: Paywall complexity depresses subscription conversion rates on the margin
“The more complexity you introduce in the paywall, the worse your conversion rates are going to be on the margins.”
Phil Carter Sep 20, 2024 ▶ 1:00:49 Phil Carter: Growth Loops, CAC + LTV Benchmarks, Pricing, Discounts, Paywalls... | E1204 · 20VC with Harry Stebbings
Sep 20, 2024
Insight
Phil Carter: Marketing cannot force students to use edtech in summer
“No amount of brilliant marketing or new product innovation is going to force students to use an education app in the middle of summer. It's just not going to happen.”
Phil Carter Sep 20, 2024 ▶ 1:10:54 Phil Carter: Growth Loops, CAC + LTV Benchmarks, Pricing, Discounts, Paywalls... | E1204 · 20VC with Harry Stebbings
Sep 20, 2024
Assertion Not checkable as stated
Carter: Retaining 50% of Monthly App Subscribers for Six Months Is Exceptional
“For monthly subscribers, I think any company that is retaining more than 50% of its subscribers for six months or more is doing a very, very good job because monthly subscribers just tend to turn at much higher rates”
Phil Carter Sep 20, 2024 ▶ 35:16 Phil Carter: Growth Loops, CAC + LTV Benchmarks, Pricing, Discounts, Paywalls... | E1204 · 20VC with Harry Stebbings
Sep 20, 2024 neutral
Insight
Carter: Consumer subscription startups should revisit pricing at least once a year
“So on pricing, it's like, this is something that should be revisited, in my opinion, at least once a year.”
Phil Carter Sep 20, 2024 ▶ 1:00:26 Phil Carter: Growth Loops, CAC + LTV Benchmarks, Pricing, Discounts, Paywalls... | E1204 · 20VC with Harry Stebbings
Sep 20, 2024 bullish
Prediction Not checkable as stated
Carter: Apple and Google will lower App Store fees within 10 years
“I do think that there may be some factors over the next 10 years that start to make this a little bit easier. For example, 15 to 30% app store fees. I think Google and Apple are under increasing pressure to lower the average app store fee, at least in certain …”
Phil Carter Sep 20, 2024 ▶ 40:42 Phil Carter: Growth Loops, CAC + LTV Benchmarks, Pricing, Discounts, Paywalls... | E1204 · 20VC with Harry Stebbings
Sep 20, 2024 negative
Insight
Carter: Weekly subscription plans suffer high churn and rarely work at scale
“Weekly plans just have such high churn rates that I think they generally don't make sense for companies that have achieved any meaningful scale.”
Phil Carter Sep 20, 2024 ▶ 59:19 Phil Carter: Growth Loops, CAC + LTV Benchmarks, Pricing, Discounts, Paywalls... | E1204 · 20VC with Harry Stebbings
Sep 20, 2024
Assertion Not checkable as stated
Phil Carter: CAC almost always increases over time for scaling startups
“For everyone else, CACs almost by definition will go up over time for a couple reasons.”
Phil Carter Sep 20, 2024 ▶ 27:35 Phil Carter: Growth Loops, CAC + LTV Benchmarks, Pricing, Discounts, Paywalls... | E1204 · 20VC with Harry Stebbings
Sep 20, 2024
Assertion Not checkable as stated
Carter: Consumer App CAC Payback Benchmark Is One to Six Months
“Six months is good. One month is great. You know, first, first session is exceptional, which is significantly lower than B to B, right? And B to B, you know, 12 months can be considered a good payback or even 18 months for an enterprise SaaS business.”
Phil Carter Sep 20, 2024 ▶ 33:24 Phil Carter: Growth Loops, CAC + LTV Benchmarks, Pricing, Discounts, Paywalls... | E1204 · 20VC with Harry Stebbings
Sep 20, 2024 negative
Insight
Carter: Overusing scarcity and urgency tactics destroys user credibility
“Scarcity and urgency are real things, and they can work to drive Short-term DAU retention or to drive, you know, trial start rates because I'm getting a one-time only discount. But when you do too much of that, you lose all credibility with the user.”
Phil Carter Sep 20, 2024 ▶ 52:39 Phil Carter: Growth Loops, CAC + LTV Benchmarks, Pricing, Discounts, Paywalls... | E1204 · 20VC with Harry Stebbings
Sep 20, 2024 negative
Insight
Phil Carter: Indiscriminate discounting erodes brand equity and long-term outcomes
“The mistake that a lot of companies make is they treat it as a blunt instrument. It's like, we're just gonna throw out 50% discounts like they're candy. It's like the Oprah meme of like, you get a discount. And more often than not, that's just gonna road your …”
Phil Carter Sep 20, 2024 ▶ 1:08:07 Phil Carter: Growth Loops, CAC + LTV Benchmarks, Pricing, Discounts, Paywalls... | E1204 · 20VC with Harry Stebbings
Sep 20, 2024 negative
Insight
Phil Carter: Early-stage startups lack sufficient user volume for A/B testing optimizations
“And then the third reason is oftentimes, even for consumer businesses and certainly for B to B businesses, if you're that early, You simply don't have enough users to be able to measure a statistically significant difference in a small optimization type of an …”
Phil Carter Sep 20, 2024 ▶ 8:09 Phil Carter: Growth Loops, CAC + LTV Benchmarks, Pricing, Discounts, Paywalls... | E1204 · 20VC with Harry Stebbings
Sep 20, 2024
Assertion Not checkable as stated
Carter: Fast-Growing Startups Get 70%+ of Early Users From One Channel
“70% or more of user acquisition for most fast-growing tech companies is going to come through a single channel early on, and so don't spread yourself too thin.”
Phil Carter Sep 20, 2024 ▶ 30:21 Phil Carter: Growth Loops, CAC + LTV Benchmarks, Pricing, Discounts, Paywalls... | E1204 · 20VC with Harry Stebbings
Sep 20, 2024
Insight
Carter: Invest in secondary channels 6–12 months before saturation
“Ideally, once you start to see the early signs that, okay, we're not at saturation yet, But I can connect the dots to six to 12 months from now. We're probably going to start to hit saturation. You should be investing heavily at that point and figure out what …”
Phil Carter Sep 20, 2024 ▶ 32:09 Phil Carter: Growth Loops, CAC + LTV Benchmarks, Pricing, Discounts, Paywalls... | E1204 · 20VC with Harry Stebbings
Sep 20, 2024
Insight
Carter: Annual app subscribers retained for two years stay long-term
“There's a lot of data that shows that after the second renewal period, the subscribers that you've retained for two consecutive years as annual subscribers are often going to retain for many years after that.”
Phil Carter Sep 20, 2024 ▶ 35:30 Phil Carter: Growth Loops, CAC + LTV Benchmarks, Pricing, Discounts, Paywalls... | E1204 · 20VC with Harry Stebbings
Sep 20, 2024 negative
Assertion Not checkable as stated
Carter: Spending Under $10,000 Monthly on Facebook Ads Is Inefficient
“Like they're spending 5000 dollars a month, 10,000 dollars a month on Facebook. That's just not enough to get an efficient outcome.”
Phil Carter Sep 20, 2024 ▶ 28:38 Phil Carter: Growth Loops, CAC + LTV Benchmarks, Pricing, Discounts, Paywalls... | E1204 · 20VC with Harry Stebbings
Sep 20, 2024 bullish
Insight
Carter: Web-Based Checkout Discounts Neutrally Bypass 15-30% App Store Fees
“That email will often lead to a web-based checkout flow, which means that you're avoiding the 15 to 30% app store fees, and so your net revenue as the business is neutral, but you're converting subscribers that otherwise wouldn't have converted because the pri…”
Phil Carter Sep 20, 2024 ▶ 1:09:00 Phil Carter: Growth Loops, CAC + LTV Benchmarks, Pricing, Discounts, Paywalls... | E1204 · 20VC with Harry Stebbings
Sep 20, 2024 positive
Disclosure
Phil Carter: Quizlet hedged summer seasonality via international growth
“As you expand internationally, you can offset some of the seasonality. And so that was one of the biggest things I worked out at Quizlet was international expansion. And we did start to see some hedging on that seasonality as we got more users in Asia or in La…”
Phil Carter Sep 20, 2024 ▶ 1:12:10 Phil Carter: Growth Loops, CAC + LTV Benchmarks, Pricing, Discounts, Paywalls... | E1204 · 20VC with Harry Stebbings
Sep 20, 2024 neutral
Insight
Carter: Consumer Apps Should Maintain a Single Pricing Tier Until Scaling
“So on tiers, I think the vast majority of consumer subscription businesses should only have a single tier, at least until they become very large, mature businesses, and they're actually becoming platforms that are offering multiple premium product offerings ra…”
Phil Carter Sep 20, 2024 ▶ 58:22 Phil Carter: Growth Loops, CAC + LTV Benchmarks, Pricing, Discounts, Paywalls... | E1204 · 20VC with Harry Stebbings
Sep 20, 2024 neutral
Assertion Supported
Carter: Only 30 to 40 Consumer Subscription Companies Are Worth $1B+
“I actually just published a guest post for Lenny's newsletter, and one of the figures that I include in that article is a list of consumer subscription businesses that have achieved billion dollar plus valuations. So that's both publicly traded companies as we…”
Phil Carter Sep 20, 2024 ▶ 38:07 Phil Carter: Growth Loops, CAC + LTV Benchmarks, Pricing, Discounts, Paywalls... | E1204 · 20VC with Harry Stebbings
Sep 20, 2024 negative
Insight
Carter: Consumer subscription apps cannot spend their way to dominance
“There are some rare exceptions where I think that has happened. Typically in marketplace businesses where the network effects are so strong once you get to the tipping point that you can have upside down unit economics for months or even years. And then, you k…”
Phil Carter Sep 20, 2024 ▶ 32:27 Phil Carter: Growth Loops, CAC + LTV Benchmarks, Pricing, Discounts, Paywalls... | E1204 · 20VC with Harry Stebbings
Sep 20, 2024 negative
Insight
Phil Carter: Seed and Series A startups should avoid small growth optimizations
“So if you're in the early part of that S curve, which by definition means any seed or series a startup, You should not be focusing on small optimizations. It's a waste of time for a couple reasons.”
Phil Carter Sep 20, 2024 ▶ 7:39 Phil Carter: Growth Loops, CAC + LTV Benchmarks, Pricing, Discounts, Paywalls... | E1204 · 20VC with Harry Stebbings
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