onboarding

6 statements across 5 episodes · 1 bullish · 2 bearish · 5 people on the record · first statement Dec 10, 2020 by Johnny Boufarhat · across every show →

Everything said about onboarding, oldest first

Dec 10, 2020 negative
Insight
Boufarhat: In-person onboarding causes companies to omit detailed documentation
“If you're onboarding someone in person, yes, there is a little bit more of a personal aspect to it, but it's also, you skip a lot of the intricacies because you expect people will pick it up just because you're around it.”
Johnny Boufarhat Dec 10, 2020 ▶ 6:19 20VC: Hopin, The Breakout Startup of 2020 on Scaling from 10 to 230 People and $174M in Funding in just 13 Months, The 3 Phases of Startup Scaling, How To Lead Remote Teams Effectively, The Future of Events Post-COVID and more
Jul 19, 2023 positive
Insight
Isford: Effective onboarding paces information based on immediate user value
“So the real impact, in my opinion, comes from being patient and breaking down What actually the user needs to know right now to be able to find value that's relevant to them.”
Lauryn Isford Jul 19, 2023 ▶ 13:48 Lauryn Isford: Product Growth Secrets from Facebook, Airtable, BlueBottle, Dropbox & Notion | E1037 · 20VC with Harry Stebbings
Jul 19, 2023 negative
Insight
Tooltip pop-ups fail because users cannot process that much information quickly
“You know, you sign up for something and you see eight or 10 or maybe even 20 different pop-ups that define terms for you and ask you to learn a bunch of things, and the reality is that nobody's actually learning that many things that quickly.”
Lauryn Isford Jul 19, 2023 ▶ 13:28 Lauryn Isford: Product Growth Secrets from Facebook, Airtable, BlueBottle, Dropbox & Notion | E1037 · 20VC with Harry Stebbings
May 10, 2024
Prediction Not checkable as stated
Shurtz: Corporate onboarding will never return to pre-COVID in-person defaults
“We will never rotate all the way back to the way it was, and I'm talking a little bit about, like, in-person versus digital or remote.”
Larry Shurtz May 10, 2024 ▶ 25:46 Larry Shurtz: How to Hire, Train & Retain the Best Vertical Teams | E1151 · 20VC with Harry Stebbings
Aug 23, 2024
Insight
Companies shouldn't expect revenue before fully enabling sales reps
“Don't get greedy and try to put the rep into a position where you're expecting revenue before you should expect he or she to be enabled. Commit the time and resources and understand it's going to take this amount of time, this amount of resources to get our re…”
Chad Peets Aug 23, 2024 ▶ 1:01:11 Chad Peets: Why Most Sales Reps Underperform & Remote Reps Ignore Development | E1193 · 20VC with Harry Stebbings
Oct 24, 2025
Insight
Diao: Adding friction in onboarding can produce higher quality users
“Don't be scared of friction. Friction sometimes produces higher intent, higher quality users.”
Sandy Diao Oct 24, 2025 ▶ 1:09:26 20Growth: How to Build a Paid Marketing Machine: ROAS (Return on Ad Spend) 101 | The Rise of User Generated Content and How to Use It | TikTok Ads: Expectations vs. Reality | Hiring for Growth: When and Who with Sandy Diao
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