off-the-shelf AI customer support
1 statements across 1 episodes · 0 bullish · 1 bearish · 1 people on the record · first statement Feb 16, 2026 by Sebastian Siemiatkowski · across every show →
Everything said about off-the-shelf AI customer support, oldest first
Feb 16, 2026 negative
Siemiatkowski: Klarna cannot buy off-the-shelf customer support AI
“Sooner or later, you wanted to read the source code and explain to the customer how it works. You want them to provide as much context as possible to be able to give the right answers. And that's when you start realizing that it's not something you, in our cas…”