ideal customer profile

“One of the biggest things I see people do wrong is they see they have a conversion problem. They point a team at conversion and they look at the conversion metric overall. The problem is a bunch of those people are not ICP and they're never going to convert an…”

“Horizontal products also have an ICP. This is, I love this one. I'm going to call this out even though you didn't ask. I think it's an important one for so many people. Horizontal products have an ICP because the true ICP should be defined in terms of attribut…”

“An ICP, ideal customer profile. ICP starts out as an aspiration, and over time it becomes a regression, right?”

“My goal there is not to be like, let's artificially constrain, because I think that actually artificially constrains your business. That's when you draw that Venn diagram, and you say, hey, you know, for Linktree, it's, yes, it's SMBs, and yes, it's creators, …”

“Cause we just don't know, but like there's some folks I like to do like a green, yellow, red. I have different attributes. Like, you know, how many employees were they located in the world? What sectors are they in these types of things? Right. And the green i…”

“What I never want to see is, Hey, I just hired 10 reps. I put a rep in New York, rep in Dallas. And a rep in San Francisco and Los Angeles, and I told them they can have all the accounts in those geographies. You're in deep shit.”

“Every step we took to shrink the product market fit segmentation, and to get more focused on the ICP, the ideal customer profile, our growth rate ticked up.”

“It's figuring out who is your ideal customer profile, and I strongly believe it's the founder, because that's not only going to guide your go-to-market strategy, it's also going to guide your product roadmap, and where do you continue To lean in.”