human support agents

1 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Aug 28, 2025 by Marc Benioff · across every show →

Everything said about human support agents, oldest first

Aug 28, 2025 positive
Assertion Supported
Benioff: Salesforce cut support headcount from 9,000 to 5,000 via AI agents
“And to that point, I've been able to reduce the number of human agents I have in support From about 9000 to about 5000.”
Marc Benioff Aug 28, 2025 ▶ 5:31 Anthropic's $10B Round, Klarna's IPO, Inside a16z's 72 Deal Seed Investment Machine ft. Marc Benioff · 20VC with Harry Stebbings
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