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Freshdesk

4 statements across 2 episodes · 0 bullish · 0 bearish · 1 people on the record · first statement Apr 19, 2024 by Girish Mathrubootham · said 7 times in 4 episodes since 2023 · across every show →

Mentions by year

brought up most by Girish Mathrubootham (5), Guillaume Cabane (1), Eran Zinman (1)

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2025 1 mention in 1 episode
2024 5 mentions in 2 episodes 3 per episode
2023 1 mention in 1 episode

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Everything said about Freshdesk, oldest first

Apr 19, 2024 neutral
Assertion Partly supported
Freshworks launched into a market with 600 existing help desk products
“When we started fresh desk, there were 600 help desks already in the market.”
Girish Mathrubootham Apr 19, 2024 ▶ 15:15 Girish Mathrubootham: Biggest Product and Pricing Lessons from Scaling to $597M in ARR | E1142 · 20VC with Harry Stebbings
Apr 19, 2024
Assertion Partly supported
Freshdesk launched with pricing tiers below competitors' entry-level plans
“So our product was priced at nine dollars, 19 dollars and 29 dollars per agent per month. That was the highest. Our competition, the lowest price was 29 dollars a month to get started, right?”
Girish Mathrubootham Apr 19, 2024 ▶ 7:29 Girish Mathrubootham: Biggest Product and Pricing Lessons from Scaling to $597M in ARR | E1142 · 20VC with Harry Stebbings
Apr 20, 2024
Assertion Not checkable as stated
A quarter of early Freshdesk customers used it for internal IT support
“सेईस या पच्चीस प्रतिशत हमारे ताजा डिस्क ग्राहक वास्तव में इसे इंटर्नल आईटी सपोर्ट के लिए इस्तेमाल कर रहे थे”
Girish Mathrubootham Apr 20, 2024 ▶ 35:06 Girish Mathrubootham (HINDI): Biggest Product and Pricing Lessons from Scaling to $597M in ARR · 20VC with Harry Stebbings
Apr 20, 2024
Assertion Partly supported
Freshworks faced 600 helpdesk competitors when launching Freshdesk
“जैसे जब हमने fresh desk शुरू किया था, बाजार में पहले से ही छे सो help desk मौजूद थे”
Girish Mathrubootham Apr 20, 2024 ▶ 16:44 Girish Mathrubootham (HINDI): Biggest Product and Pricing Lessons from Scaling to $597M in ARR · 20VC with Harry Stebbings
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