enterprise customer

“If you know that you're gonna need to build a lot for this particular customer that is outside of your normal product roadmap, and that would detract your engineering product resources from building the core product, I wouldn't do it. It's very hard to say no …”

“The worst decision for sure was to go too early into the enterprise. So after we had really good traction in the gig economy with tech companies, we decided, I read crossing the chasm. And so I decided, okay, let's expand to enterprise customers. And that was …”

“Over 85% of our enterprise customers, so, you know, customers of over a thousand users, started in self-service. So they didn't call up our sales team didn't call them. They started by signing up on slack.com, like, just like an SMB, sharing it with some co-wo…”

“Think very carefully on when you're negotiating these terms with your first 25, say, enterprise customers, give and gets. You're going to need their help to get this going. So give them the concessions that they need. Make it worth their while and get it in wr…”

“When you're building for the enterprise customer, they are not going to do it themselves. You need an SI partner who will be trained to use it.”

“The enterprise customers have slightly different standards and expectations because they're highly unlikely to last too long on an experimental set of products.”

“As we were working with larger businesses, larger customers we knew there was some value in folks knowing that like, Hey, we were in it for the long run.”

“Absolutely. I think, like, no, any company that's gonna say, oh, we figured out what we're doing with AI, I don't think they're, I don't think they figured it out.”

“Look, one story that I keep hearing from our customers is they prefer our workflows to fail than to be too smart. Because their risk appetite for this type of workloads, it's low.”

“I know in some of these wars, having looked at some of these deals and kind of the ERP space and some of the other spaces where you're dealing with enterprise customers, the balance sheet becomes a criteria for qualification.”

“You've just taken the company and diverted all resources to go build a list of things for a company that may or may not buy, but even if they buy, you've killed the company. Right, because you've taken all the resources to focus on one account, even if you get…”

“This is a category where everyone can articulate the 30% where it is there. And then to your point, they can go, ooh, the next 10% is going to cost more. That's a high class problem. Maybe what you're saying is you get, you go from 30% resolution to 65% resolu…”

“From a point of view of open source and using the model, everybody's going to be fine. The question is going to be, are they okay with the Chinese model or not? That's the only question here. It's not open source versus closed source.”