O'Driscoll: Enterprise Clients Will Pay Double for Higher AI Resolution Rates
Rory O'Driscoll · Enterprises Fear Frontier Models | Sam Altman Offers Trump 5% of OpenAI | DeepSeek Builds Own Chips · 20VC with Harry Stebbings · Jul 9, 2026 · at 1:06:03
Rory O'Driscoll is a General Partner at Scale Venture Partners. He is addressing enterprise customer price tolerance for AI support resolution improvements.
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“This is a category where everyone can articulate the 30% where it is there. And then to your point, they can go, ooh, the next 10% is going to cost more. That's a high class problem. Maybe what you're saying is you get, you go from 30% resolution to 65% resolution at a buck a pop, and maybe from 65 to 75, it's two bucks a pop. You'll still happily pay it if you're the customer.”
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