Des Traynor

39 statements across 4 episodes · 4 bullish · 12 bearish · 1 people on the record · first statement Jul 18, 2022 by Des Traynor · said 24 times in 13 episodes since 2020 · across every show →

On the record as a speaker too: Des Traynor's record, appearances and statements → this page counts the times other people say the name.

Mentions by year

brought up most by Harry Stebbings (14), Shishir Mehrotra (4), Hubert Palan (3), Eoghan McCabe (2)

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2023 1 mention in 1 episode
2021 3 mentions in 1 episode
2020 6 mentions in 2 episodes 3 per episode

every mention, scene by scene, with the transcript →

Everything said about Des Traynor, oldest first

Jul 18, 2022
Insight
Des Traynor: Startups With Horizontal Runway Should Delay Moving Upmarket
“If you think you just have loads of run room horizontally in the market, so you can just keep getting more and more customers like the ones you already have. And I mean, exactly like them then I, and you don't have to change your product to do that. Then I thi…”
Des Traynor Jul 18, 2022 ▶ 36:17 Des Traynor: How I Founded Intercom; Product Marketing Tips; Feature Creep | 20VC #907 · 20VC with Harry Stebbings
Jul 18, 2022
Insight
Des Traynor: B2B Buyers Only Care About Making or Saving Money
“This is going to sound quite reductive and it kind of is, but I have two numbers to worry about Harry. Are you going to make me money or save me money? And if so, how, and why should I believe you? And that's what the buyer wants to know. Cause they're just tr…”
Des Traynor Jul 18, 2022 ▶ 31:23 Des Traynor: How I Founded Intercom; Product Marketing Tips; Feature Creep | 20VC #907 · 20VC with Harry Stebbings
Jul 18, 2022 negative
Opinion
Des Traynor: Marc Andreessen's 'just raise prices' mantra is silly
“The idea of like just raise prices is silly. I think align price to value is the thing you have to do.”
Des Traynor Jul 18, 2022 ▶ 42:51 Des Traynor: How I Founded Intercom; Product Marketing Tips; Feature Creep | 20VC #907 · 20VC with Harry Stebbings
Jul 18, 2022
Insight
Des Traynor: Startups must test core differentiators before building standard infrastructure
“My advice in those cases is work on your differentiators first. So in the case of say an email client, oh, we have a new take on email. I would say, right here, here's what I believe. I believe you're a competent engineer. I believe you can work out SMTP and I…”
Des Traynor Jul 18, 2022 ▶ 7:43 Des Traynor: How I Founded Intercom; Product Marketing Tips; Feature Creep | 20VC #907 · 20VC with Harry Stebbings
Jul 18, 2022 negative
Insight
Des Traynor: Resume brand names rarely guarantee candidate high performance
“Probably earlier in my career, just being blinded by the logo, I think was probably the biggest thing. Like, such and such a person worked at such and such a company... But that's probably the single biggest thing is like assuming that because somebody worked …”
Des Traynor Jul 18, 2022 ▶ 1:00:01 Des Traynor: How I Founded Intercom; Product Marketing Tips; Feature Creep | 20VC #907 · 20VC with Harry Stebbings
Jul 18, 2022
Insight
Des Traynor: Follow-the-Money Forces Horizontal Software Into Enterprise B2B
“Inevitably, like, the problem with most of those use cases is, once you start to follow the money, you end up back in B to B SaaS land, right? Like, or at least B to B land anyway, right? There's not a lot of money selling software to wedding planners. There's…”
Des Traynor Jul 18, 2022 ▶ 34:32 Des Traynor: How I Founded Intercom; Product Marketing Tips; Feature Creep | 20VC #907 · 20VC with Harry Stebbings
Jul 18, 2022
Insight
Des Traynor: Horizontal Software Products Must Pick Specific Marketing Lanes
“All of your desperate attempts to horizontalize yourself When it comes to marketing, you still need to pick a lane and say, here's what we are. Even if you're just saying it for one person, you still need to say it. Like you can't be everything to everyone. Ca…”
Des Traynor Jul 18, 2022 ▶ 35:27 Des Traynor: How I Founded Intercom; Product Marketing Tips; Feature Creep | 20VC #907 · 20VC with Harry Stebbings
Jul 18, 2022 neutral
Disclosure
Des Traynor passed on SpaceX due to $100k minimum check size
“There was a chance to invest in SpaceX, but, like, I didn't have a hundred grand, and that was the smallest check. And I, I'm just like, hey, like, I probably should have borrowed that money, but, like, I didn't have it.”
Des Traynor Jul 18, 2022 ▶ 52:40 Des Traynor: How I Founded Intercom; Product Marketing Tips; Feature Creep | 20VC #907 · 20VC with Harry Stebbings
Jul 18, 2022 positive
Assertion Not checkable as stated
Traynor: Intercom does not need to raise further venture capital
“Intercom is like a series, what's that, like D or whatever company. We don't need to raise, so hence it's not E or F or whatever”
Des Traynor Jul 18, 2022 ▶ 15:11 Des Traynor: How I Founded Intercom; Product Marketing Tips; Feature Creep | 20VC #907 · 20VC with Harry Stebbings
Jul 18, 2022 neutral
Disclosure
Des Traynor caps standard angel checks at $25K unless deeply impressed
“My check sizes might be like somewhere in like the 25 K region, unless I absolutely love the product, love the space, and I've just been blown away. In which case, I'll push for more, and I'll take what I can get.”
Des Traynor Jul 18, 2022 ▶ 53:22 Des Traynor: How I Founded Intercom; Product Marketing Tips; Feature Creep | 20VC #907 · 20VC with Harry Stebbings
Jul 18, 2022
Insight
Des Traynor: Evaluate features by total cost of ownership, not build effort
“Every complex new feature we build has to get marketed by a marketer and has to get sold by a salesperson and supported by a support person. So you have to think about the total cost of ownership of that feature, not just how hard was it to build.”
Des Traynor Jul 18, 2022 ▶ 40:00 Des Traynor: How I Founded Intercom; Product Marketing Tips; Feature Creep | 20VC #907 · 20VC with Harry Stebbings
Jul 18, 2022 neutral
Disclosure
Des Traynor: Seed investments only require a $1 billion target market
“I only need the market probably to be like around a billion of like total revenue spent. For like, for this seed check to turn into a valuable series A or whatever. It doesn't need to be a monster.”
Des Traynor Jul 18, 2022 ▶ 9:14 Des Traynor: How I Founded Intercom; Product Marketing Tips; Feature Creep | 20VC #907 · 20VC with Harry Stebbings
Jul 18, 2022 bullish
Disclosure
Traynor: Angel portfolio companies have surpassed Intercom's valuation multiple times over
“I've invested in companies that have like gone on to surpass the valuation of Intercom many times over, and the founders have turned into absolute monster CEOs and monster COOs along the way.”
Des Traynor Jul 18, 2022 ▶ 15:46 Des Traynor: How I Founded Intercom; Product Marketing Tips; Feature Creep | 20VC #907 · 20VC with Harry Stebbings
Jul 18, 2022 neutral
Disclosure
Des Traynor skips due diligence, requiring lead investors to perform it
“I definitely don't do a due diligence at all, but like, but at the same time, I always caveat my check and say like, I'm only doing this if there's a lead investor who is actually going to do due diligence”
Des Traynor Jul 18, 2022 ▶ 54:30 Des Traynor: How I Founded Intercom; Product Marketing Tips; Feature Creep | 20VC #907 · 20VC with Harry Stebbings
Jul 18, 2022 neutral
Insight
Des Traynor: High valuations tempt founders into grand statements over execution
“Because when you start telling, if you have to do, if you just sit down with a journalist and say, well, you're now worth whatever billion dollars they're worth. You feel obliged to say all this new shit, right? Like you feel obliged to say, well, we're actual…”
Des Traynor Jul 18, 2022 ▶ 17:39 Des Traynor: How I Founded Intercom; Product Marketing Tips; Feature Creep | 20VC #907 · 20VC with Harry Stebbings
Jul 18, 2022 negative
Insight
Des Traynor: Functional teams require varied skill levels, not just A-players
“The ingredients of a team is not like just a load of people all walking around telling each other the best. Like you actually need a mix and people come to companies to learn. And by definition, that means they're not the best. They believe they can get better…”
Des Traynor Jul 18, 2022 ▶ 1:03:02 Des Traynor: How I Founded Intercom; Product Marketing Tips; Feature Creep | 20VC #907 · 20VC with Harry Stebbings
Jul 18, 2022 bullish
Insight
Des Traynor prioritizes founder quality over idea quality in early-stage investments
“But if I had, if you're telling me I can only have one, I'll definitely pick the quality founder over the quality idea.”
Des Traynor Jul 18, 2022 ▶ 2:42 Des Traynor: How I Founded Intercom; Product Marketing Tips; Feature Creep | 20VC #907 · 20VC with Harry Stebbings
Jul 18, 2022 bearish
Insight
Des Traynor: True defensibility does not exist on day one for startups
“Like, real defensibility, no, it does not exist.”
Des Traynor Jul 18, 2022 ▶ 5:55 Des Traynor: How I Founded Intercom; Product Marketing Tips; Feature Creep | 20VC #907 · 20VC with Harry Stebbings
Nov 15, 2023 neutral
Insight
Traynor: Winning in AI software requires more than LLM agnosticism
“I think it's a really important attribute to be able to transition from one LLM to another. Because if somebody does unlock new power, you'll want to be able to use it very quickly. I just, I don't know. I think winning involves more than just simply being agn…”
Des Traynor Nov 15, 2023 ▶ 20:09 Des Traynor: How to Survive and Thrive in a World of OpenAI | E1082 · 20VC with Harry Stebbings
Nov 15, 2023 neutral
Prediction Open · timeframe Nov 2028
Des Traynor: AI infrastructure will consolidate into 3-4 price-competing providers
“They'll probably be three or four big providers is my guess. You'll be probably GCP, AWS, maybe OpenAI directly, and I'm sure Azure. That's how I think that layer will play out, and they'll end up in pretty direct price competition with each other.”
Des Traynor Nov 15, 2023 ▶ 53:35 Des Traynor: How to Survive and Thrive in a World of OpenAI | E1082 · 20VC with Harry Stebbings
Nov 15, 2023 bearish
Prediction Not checkable as stated
Traynor: Thin-wrapper AI startups face higher mortality from platform updates
“I think it's reasonable to assume in this massive sea of uncertainty that we're in, you know, like the margins being, the compute being so expensive the margins being so thin, that a higher than normal amount of these startups will die for one of the following…”
Des Traynor Nov 15, 2023 ▶ 25:43 Des Traynor: How to Survive and Thrive in a World of OpenAI | E1082 · 20VC with Harry Stebbings
Nov 15, 2023 negative
Insight
Des Traynor: Startups shouldn't market themselves as new versions of incumbents
“Most startups with marketing with B to B or B to C, they forget to say the reason, they forget to say the thing that makes them unique, that's valuable. To the users. And if they're going up against an incumbent, the worst thing they can say is like, oh, we're…”
Des Traynor Nov 15, 2023 ▶ 1:05:28 Des Traynor: How to Survive and Thrive in a World of OpenAI | E1082 · 20VC with Harry Stebbings
Nov 15, 2023 negative
Insight
Des Traynor: Founders should avoid raising billions at astronomical valuations during market frenzies
“Here's a shit lesson that's just true, right? If you're in the weirdest capital market in history and everyone's telling you to, like, raise billions of dollars at, like, ridiculous valuations, don't do it.”
Des Traynor Nov 15, 2023 ▶ 1:30:19 Des Traynor: How to Survive and Thrive in a World of OpenAI | E1082 · 20VC with Harry Stebbings
Nov 15, 2023
Insight
Des Traynor: Scaling startups cannot rely exclusively on hiring top-tier talent
“You can't only hire like A++ superstars because we'll be waiting all year for our next engineer. So you start to work out ways to like scale and you say, you know what, how about the A++ person leads the team and they can hopefully drag the B person up to an A…”
Des Traynor Nov 15, 2023 ▶ 1:16:17 Des Traynor: How to Survive and Thrive in a World of OpenAI | E1082 · 20VC with Harry Stebbings
Nov 15, 2023 negative
Opinion
Traynor: Calling products 'AI-first' without changing workflows is bullshit
“I think it's bullshit when actually the job is identical and you're just sprinkling on like salt and pepper, a bit of AI here and there.”
Des Traynor Nov 15, 2023 ▶ 6:01 Des Traynor: How to Survive and Thrive in a World of OpenAI | E1082 · 20VC with Harry Stebbings
Nov 15, 2023
Insight
Des Traynor on why point solutions struggle against vendor bundling
“I generally think if you're playing in somebody else's playground and you're bringing in one little thing even if you do have a reason why your thing will be definitely better persistently and sustainably, it needs to overcome a lot just to be worth the cost o…”
Des Traynor Nov 15, 2023 ▶ 54:32 Des Traynor: How to Survive and Thrive in a World of OpenAI | E1082 · 20VC with Harry Stebbings
Nov 15, 2023 bearish
Insight
Traynor: Expensive AI API calls compress traditional 80% SaaS gross margins
“I think a second one will just be margin compression. The B to B SaaS model, LTV, CAC dynamics, and all that sort of stuff, it does have some assumption in there of like, 80 to 90% margins. Maybe 70 to 90% margin is kind of what you expect if you're running li…”
Des Traynor Nov 15, 2023 ▶ 26:24 Des Traynor: How to Survive and Thrive in a World of OpenAI | E1082 · 20VC with Harry Stebbings
Nov 15, 2023
Insight
Traynor: Most startup best practice advice expires after five years
“I think there is very little best practices advice in startups that actually survives more than five or six years in my opinion.”
Des Traynor Nov 15, 2023 ▶ 1:11:36 Des Traynor: How to Survive and Thrive in a World of OpenAI | E1082 · 20VC with Harry Stebbings
Nov 15, 2023 negative
Assertion Not checkable as stated
Traynor: Intercom's early blog prioritized general audience over buyer persona
“I think probably I prioritized growing an audience for the blog, overgrowing the right audience for the blog. And the net net is that we have a large audience for the blog. People who are like design or into product or even into engineering. People are maybe i…”
Des Traynor Nov 15, 2023 ▶ 1:07:57 Des Traynor: How to Survive and Thrive in a World of OpenAI | E1082 · 20VC with Harry Stebbings
Nov 15, 2023 bearish
Opinion
Traynor: VC capital in AI startups mostly passes straight to OpenAI
“Giving a dollar to a startup is just a lossy way of giving it to OpenAI or Anthropic or whoever, because, you know, that's who they're basically taking it and shining it up and handing it onto.”
Des Traynor Nov 15, 2023 ▶ 27:03 Des Traynor: How to Survive and Thrive in a World of OpenAI | E1082 · 20VC with Harry Stebbings
Nov 15, 2023 neutral
Disclosure
Des Traynor: 100% of startup deal flow mentions AI
“If the question was like, how much of it mentions AI in like sub bullet tree or whatever, then yeah, a hundred percent.”
Des Traynor Nov 15, 2023 ▶ 1:01:23 Des Traynor: How to Survive and Thrive in a World of OpenAI | E1082 · 20VC with Harry Stebbings
Nov 15, 2023
Disclosure
Traynor: Many Startups That Failed in My Portfolio Never Really Launched
“When I'm looking through my own portfolio and I was like, huh, lot of these companies that died never really launched.”
Des Traynor Nov 15, 2023 ▶ 1:27:45 Des Traynor: How to Survive and Thrive in a World of OpenAI | E1082 · 20VC with Harry Stebbings
Nov 15, 2023
Assertion Supported
Traynor: I Wrote 90 to 95 of Intercom's First 100 Blog Posts
“I wrote maybe, like, some, like, 90, or 95 of the first 100 blog posts on Intercom”
Des Traynor Nov 15, 2023 ▶ 1:28:23 Des Traynor: How to Survive and Thrive in a World of OpenAI | E1082 · 20VC with Harry Stebbings
Nov 15, 2023
Insight
Traynor: Startups should keep their physical office space slightly too small
“You always want your office to be a little bit too small, because it gets you this sort of vibrance and this kind of sense of hustle, like, this should always be a pile of work, and like, There should always be a sense of like, holy shit, we've got so much to …”
Des Traynor Nov 15, 2023 ▶ 1:19:39 Des Traynor: How to Survive and Thrive in a World of OpenAI | E1082 · 20VC with Harry Stebbings
Nov 15, 2023
Insight
Des Traynor: Seasoned entrepreneurs do not treat headcount as a vanity metric
“Most seasoned entrepreneurs won't do a second time or third time, whatever. They won't see headcount as a vanity metric at all.”
Des Traynor Nov 15, 2023 ▶ 1:15:56 Des Traynor: How to Survive and Thrive in a World of OpenAI | E1082 · 20VC with Harry Stebbings
Nov 15, 2023
Insight
Des Traynor: Repeat founders bring executive leadership skills, not GTM tactics
“The stuff that I would definitely bring Into the next company is not specific, like go to market tactics or like bottoms up adoption versus like going into the top of the market. It's not like marketing channels or tactics or anything. I think what it would be…”
Des Traynor Nov 15, 2023 ▶ 1:13:47 Des Traynor: How to Survive and Thrive in a World of OpenAI | E1082 · 20VC with Harry Stebbings
Nov 24, 2023 neutral
Prediction Partly held up
Traynor: AI infrastructure will consolidate into 3-4 providers in direct price competition
“There'll probably be three or four big providers is my guest, probably GCP, AWS, maybe open AI directly. And I'm sure Azure, that's how I think that that layer will play out. And they'll end up in direct price competition with each other.”
Des Traynor Nov 24, 2023 ▶ 12:42 The Ultimate AI Roundtable: What Happens Now in AI, Why Google are Vulnerable | E1085 · 20VC with Harry Stebbings
Nov 24, 2023 bullish
Prediction Not checkable as stated
Traynor: Action-capable Siri will transform desktop and iOS interaction models
“I think what they'll win is this idea of Siri might finally become useful. Siri is currently not useful because it doesn't really have enough smarts, but I think when Siri can be as conversational as ChatGPT and can take actions on the device, it'll change the…”
Des Traynor Nov 24, 2023 ▶ 22:50 The Ultimate AI Roundtable: What Happens Now in AI, Why Google are Vulnerable | E1085 · 20VC with Harry Stebbings
May 24, 2024 bearish
Prediction Held up
Des Traynor: OpenAI valuation will pass $90B, but Amazon poses risks
“I don't think I would, and the reason, whilst I think they'll pass 90, the areas I'd be wary of is Amazon.”
Des Traynor May 24, 2024 ▶ 7:18 Sam Altman, Arthur Mensch and more discuss:Which Startups Are Threatened vs Enabled by OpenAI?|E1156 · 20VC with Harry Stebbings
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