CX market
1 statements across 1 episodes · 0 bullish · 1 bearish · 1 people on the record · first statement May 7, 2026 by Jason Lemkin · across every show →
Everything said about CX market, oldest first
May 7, 2026 negative
Lemkin: AI has expanded the customer experience TAM by 50%, not 10x
“I'm not just a hundred percent convinced the CX market, as big as it is, four hundred billion, whatever you want to call it. I'm not convinced it's grown 10 X because of AI. I believe it's grown a bit. I believe it might've grown 50%.”